Client Success Manager

NeoWork

. Serve as the main point of contact for a portfolio of client accounts .

Posted 10/23/2026full-timeRemote • JamaicaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and client success, with a strong focus on relationship-building, problem-solving, and effective communication with U.S. executives. Proficient in managing multiple client accounts and identifying upsell opportunities to drive client satisfaction and growth.

Highest-signal resume keywords

Account ManagementClient SuccessCRM ToolsRelationship BuildingProblem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementClient SuccessManaging RenewalsUpsellingSaaS Experience

Soft Skills

Strong CommunicationRelationship BuildingProblem Solving

Tools & Technologies

HubSpotSalesforce

Industry Keywords

Client ServicesAgency EnvironmentOutsourcing Environment

About the role

Key responsibilities & impact

Serve as the main point of contact for a portfolio of client accounts
Lead client onboarding and ensure a smooth start
Run regular check-ins and business reviews with client stakeholders
Monitor account health, satisfaction, and risks, and act early
Identify upsell and expansion opportunities and partner with sales
Coordinate with internal teams to deliver on client expectations
Own relationships with U.S. clients and support their success, satisfaction, and growth

Requirements

What you’ll need

3+ years of experience in account management, client success, or client services
Excellent spoken and written English
Confidence working with U.S. executives
Strong relationship-building and problem-solving skills
Experience with CRM tools such as HubSpot or Salesforce
Ability to manage multiple accounts simultaneously
Availability to work U.S. business hours
Based in Jamaica
Reliable home office setup
Stable internet connection
Experience in SaaS, agency, or outsourcing environments (nice to have)
Experience managing renewals or upsells (nice to have)

Benefits

Comp & perks

Health insurance for contractors
Holiday Extra Pay
Some potential flexibility in work hours depending on the client's needs
100% home-based position
Mental health days
Performance-based incentives in addition to the base salary
Annual review and appraisal process
Opportunities for professional growth and advancement