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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient scheduling, insurance verification, and EHR management while ensuring HIPAA compliance. Strong organizational and multitasking abilities are essential for supporting healthcare practices effectively.
Highest-signal resume keywords
Patient SchedulingInsurance VerificationEHR ManagementMedical TerminologyBilingual in English and Spanish
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Intake ProcessingInsurance Eligibility VerificationPre-Authorization SupportReferral CoordinationEHR Systems Experience
Soft Skills
Excellent CommunicationProfessional Phone MannerStrong Organization SkillsMultitasking Abilities
Tools & Technologies
AdvancedMDAthenahealthEClinicalWorksPractice Management Systems
Industry Keywords
HIPAA ComplianceHealthcare AdministrationPatient ServicesMedical Office ExperienceHealthcare Call Center
About the role
Key responsibilities & impact- Answer and place patient calls for scheduling, reminders, and general inquiries
- Verify insurance eligibility and benefits and support pre-authorization requests
- Process patient intake forms and update records in the EHR
- Coordinate referrals, follow-ups, and communication with providers
- Route clinical or billing questions to the appropriate staff
- Handle all patient information in a HIPAA-compliant manner
- Support U.S. healthcare practices with front-office and administrative work
- Help patients get scheduled, verified, and supported so providers can focus on care
- Work directly inside clients' teams and tools
Requirements
What you’ll need- 1+ year of experience in a medical office, healthcare call center, or patient services role
- Excellent spoken and written English with a calm, professional phone manner
- Familiarity with medical terminology
- Experience using EHR or practice management systems
- Strong organization and multitasking skills
- Availability to work U.S. business hours
- Based in Colombia
- Reliable home office setup and stable internet connection
- Experience with insurance verification or prior authorizations (nice to have)
- Experience with systems such as AdvancedMD, athenahealth, or eClinicalWorks (nice to have)
- Fluency in Spanish (nice to have)
Benefits
Comp & perks- Health insurance for contractors
- Holiday Extra Pay
- Work hours generally align with standard U.S. business hours, with some potential flexibility depending on the client's needs
- 100% home-based position
- Mental health days
- Performance-based incentives in addition to base salary
- Annual review and appraisal process
- Opportunities for professional growth and advancement