Medical Virtual Assistant

NeoWork

. Answer and place patient calls for scheduling, reminders, and general inquiries .

Posted 10/23/2026full-timeRemote • Dominican RepublicJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient scheduling, insurance verification, and EHR management while ensuring HIPAA compliance. Proficient in handling patient inquiries with strong organizational and multitasking abilities.

Highest-signal resume keywords

Patient SchedulingInsurance VerificationEHR ManagementFluency In SpanishMedical Terminology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance VerificationPatient Intake ProcessingEHR ManagementPre-Authorization SupportMultitasking

Soft Skills

Excellent CommunicationProfessional Phone MannerStrong Organization

Tools & Technologies

AdvancedMDAthenahealthEClinicalWorksPractice Management Systems

Industry Keywords

HIPAA ComplianceHealthcare PracticesPatient ServicesMedical Office ExperienceHealthcare Call Center

About the role

Key responsibilities & impact

Answer and place patient calls for scheduling, reminders, and general inquiries
Verify insurance eligibility and benefits and support pre-authorization requests
Process patient intake forms and update records in the EHR
Coordinate referrals, follow-ups, and communication with providers
Route clinical or billing questions to the right staff
Handle all patient information in a HIPAA-compliant manner
Support U.S. healthcare practices with front-office and administrative work

Requirements

What you’ll need

1+ year of experience in a medical office, healthcare call center, or patient services role
Excellent spoken and written English with a calm, professional phone manner
Familiarity with medical terminology
Experience using EHR or practice management systems
Strong organization and multitasking skills
Availability to work U.S. business hours
Based in the Dominican Republic, with a reliable home office setup and stable internet connection
Experience with insurance verification or prior authorizations
Experience with systems such as AdvancedMD, athenahealth, or eClinicalWorks
Fluency in Spanish

Benefits

Comp & perks

Health insurance for contractors
Holiday Extra Pay
Potential flexibility in work hours depending on client needs
100% home-based position
Mental health days
Performance-based incentives
Annual review and appraisal process
Opportunities for professional growth and advancement within the company