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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient scheduling, insurance verification, and EHR management while ensuring HIPAA compliance. Strong organizational and multitasking abilities are essential for supporting healthcare providers effectively.
Highest-signal resume keywords
Patient SchedulingInsurance VerificationEHR ManagementMedical TerminologyStrong Organization Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Intake ProcessingInsurance Eligibility VerificationPre-Authorization SupportReferral CoordinationMultitasking
Soft Skills
Excellent CommunicationCalm Phone Manner
Tools & Technologies
EHR SystemsAdvancedMDAthenahealthEClinicalWorks
Industry Keywords
HIPAA ComplianceHealthcare PracticesPatient ServicesMedical Office ExperienceHealthcare Call Center
About the role
Key responsibilities & impact- Answer and place patient calls for scheduling, reminders, and general inquiries
- Verify insurance eligibility and benefits and support pre-authorization requests
- Process patient intake forms and update records in the EHR
- Coordinate referrals, follow-ups, and communication with providers
- Route clinical or billing questions to the right staff
- Handle all patient information in a HIPAA-compliant manner
- Support U.S. healthcare practices with front-office and administrative work
- Help patients get scheduled, verified, and supported so providers can focus on care
Requirements
What you’ll need- 1+ year of experience in a medical office, healthcare call center, or patient services role
- Excellent spoken and written English with a calm, professional phone manner
- Familiarity with medical terminology
- Experience using EHR or practice management systems
- Strong organization and multitasking skills
- Availability to work U.S. business hours
- Based in the Philippines, with a reliable home office setup and stable internet connection
- Experience with insurance verification or prior authorizations (nice to have)
- Experience with AdvancedMD, athenahealth, or eClinicalWorks (nice to have)
Benefits
Comp & perks- Health Maintenance Organization (HMO)
- Paid Time Off (PTO)
- Mental Health Leave
- Birthday Leave
- Gym Allowance
- Extra Holiday Pay
- Remote Work Setup
- Opportunities for professional growth and development