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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient scheduling, insurance verification, and EHR management while maintaining HIPAA compliance. Strong organizational and multitasking abilities are essential for supporting U.S. healthcare practices effectively.
Highest-signal resume keywords
Patient SchedulingInsurance VerificationEHR ManagementMedical TerminologyAdvancedMD Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Intake ProcessingInsurance Eligibility VerificationPre-Authorization SupportReferral CoordinationMultitasking
Soft Skills
Excellent CommunicationProfessional Phone MannerCalm DemeanorStrong Organization
Tools & Technologies
EHR SystemsPractice Management SystemsAthenahealthEClinicalWorksAdvancedMD
Industry Keywords
HIPAA ComplianceHealthcare PracticesPatient ServicesMedical OfficeHealthcare Call Center
About the role
Key responsibilities & impact- Answer and place patient calls for scheduling, reminders, and general inquiries
- Verify insurance eligibility and benefits and support pre-authorization requests
- Process patient intake forms and update records in the EHR
- Coordinate referrals, follow-ups, and communication with providers
- Route clinical or billing questions to the appropriate staff
- Handle patient information in a HIPAA-compliant manner
- Support U.S. healthcare practices with front-office and administrative work
Requirements
What you’ll need- 1+ year of experience in a medical office, healthcare call center, or patient services role
- Excellent spoken and written English with a calm, professional phone manner
- Familiarity with medical terminology
- Experience using EHR or practice management systems
- Strong organization and multitasking skills
- Availability to work U.S. business hours
- Based in Jamaica
- Reliable home office setup and stable internet connection
- Experience with insurance verification or prior authorizations (nice to have)
- Experience with AdvancedMD, athenahealth, or eClinicalWorks (nice to have)
Benefits
Comp & perks- Health insurance for contractors
- Holiday Extra Pay
- Potential flexibility in work hours depending on client needs
- 100% home-based position
- Mental health days
- Performance-based incentives
- Annual review and appraisal process
- Opportunities for professional growth and advancement