Operations Manager

NeoWork

. Own day-to-day operations and performance for a dedicated client team .

Posted 10/23/2026full-timeRemote • ArgentinaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong operational management capabilities, focusing on performance tracking, quality assurance, and process improvement. Proficient in leading teams and effectively communicating with U.S. stakeholders while managing client relationships.

Highest-signal resume keywords

Operations ManagementTeam LeadershipKPI TrackingAdvanced Excel SkillsClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations ManagementKPI TrackingPerformance ImprovementQuality AssuranceAdvanced ExcelGoogle SheetsData ReportingProcess ImprovementScheduling ManagementStaffing Management

Soft Skills

Attention To DetailCommunication SkillsOwnership MindsetPresentation Skills

Tools & Technologies

CRM ToolsTicketing SystemsTelephony Tools

Industry Keywords

BPOOutsourcingHealthcare OperationsLegal OperationsSales Operations

About the role

Key responsibilities & impact

Own day-to-day operations and performance for a dedicated client team
Act as the main operational point of contact for the client's leadership
Track KPIs and SLAs and turn data into clear reports and dashboards
Design and manage QA processes, coaching, and performance improvement plans
Manage scheduling, attendance, and staffing to meet demand
Identify bottlenecks and implement process improvements as the account scales
Lead dedicated client teams and own day-to-day delivery
Serve as the bridge between NeoWork's teams and clients' U.S. leadership
Be responsible for account performance, quality, and growth

Requirements

What you’ll need

4+ years of experience in operations, call center, or team management
Proven experience leading teams in a performance-driven environment
Advanced Excel or Google Sheets skills, including pivot tables, formulas, and dashboards
Excellent spoken and written English
Confidence presenting to U.S. stakeholders
Experience with CRM, ticketing, and telephony tools
Strong ownership mindset and attention to detail
Based in Argentina
Reliable home office setup and stable internet connection
Experience in a BPO or outsourcing environment (nice to have)
Experience in healthcare, legal, or sales operations (nice to have)

Benefits

Comp & perks

Health insurance for contractors
Holiday Extra Pay
Work hours generally aligned with standard business hours in the US, with some potential flexibility depending on the client's needs
100% home-based position
Mental health days
Performance-based incentives in addition to the base salary
Annual review and appraisal process
Opportunities for professional growth and advancement within the company