Operations Manager

NeoWork

. Own day-to-day operations and performance for a dedicated client team .

Posted 10/23/2026full-timeRemote • MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing operations and performance for client teams, with a strong focus on KPI tracking, process improvement, and team leadership. Proficient in advanced Excel or Google Sheets for data analysis and reporting, with excellent communication skills for stakeholder engagement.

Highest-signal resume keywords

Operations ManagementTeam LeadershipKPI TrackingAdvanced Excel SkillsClient Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

KPI TrackingProcess ImprovementPerformance ManagementData ReportingScheduling ManagementAttendance ManagementStaffing ManagementQA ProcessesPerformance Improvement PlansAdvanced Excel

Soft Skills

Attention to DetailOwnership MindsetConfidence in PresentingInterpersonal Communication

Tools & Technologies

CRM ToolsTicketing ToolsTelephony ToolsGoogle Sheets

Industry Keywords

BPOOutsourcingHealthcare OperationsLegal OperationsSales Operations

About the role

Key responsibilities & impact

Own day-to-day operations and performance for a dedicated client team
Act as the main operational point of contact for client leadership
Track KPIs and SLAs and turn data into clear reports and dashboards
Design and manage QA processes, coaching, and performance improvement plans
Manage scheduling, attendance, and staffing to meet demand
Identify bottlenecks and implement process improvements as the account scales
Lead dedicated client teams and own day-to-day delivery
Serve as the bridge between NeoWork's teams and clients' U.S. leadership
Be responsible for account performance, quality, and growth

Requirements

What you’ll need

4+ years of experience in operations, call center, or team management
Proven experience leading teams in a performance-driven environment
Advanced Excel or Google Sheets skills, including pivot tables, formulas, and dashboards
Excellent spoken and written English
Confidence presenting to U.S. stakeholders
Experience with CRM, ticketing, and telephony tools
Strong ownership mindset and attention to detail
Based in Mexico
Reliable home office setup and stable internet connection
Experience in a BPO or outsourcing environment is a nice-to-have
Experience in healthcare, legal, or sales operations is a nice-to-have

Benefits

Comp & perks

Health insurance for contractors
Holiday Extra Pay
Work hours generally align with standard U.S. business hours, with some potential flexibility depending on the client's needs
100% home-based position
Mental health days
Performance-based incentives in addition to base salary
Annual review and appraisal process
Opportunities for professional growth and advancement