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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing operations and performance for client teams, with a strong focus on KPI tracking, process improvement, and team leadership. Proficient in advanced Excel or Google Sheets for data reporting and analysis, with excellent communication skills for stakeholder engagement.
Highest-signal resume keywords
Operations ManagementTeam LeadershipKPI TrackingAdvanced Excel SkillsCRM Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operations ManagementKPI TrackingAdvanced Excel SkillsGoogle Sheets SkillsPerformance ImprovementData ReportingProcess ImprovementScheduling ManagementAttendance ManagementStaffing Management
Soft Skills
Attention to DetailOwnership MindsetCommunication Skills
Tools & Technologies
CRM ToolsTicketing ToolsTelephony Tools
Industry Keywords
Call Center ManagementBPO ExperienceHealthcare OperationsLegal OperationsSales Operations
About the role
Key responsibilities & impact- Own day-to-day operations and performance for a dedicated client team
- Act as the main operational point of contact for the client's leadership
- Track KPIs and SLAs and turn data into clear reports and dashboards
- Design and manage QA processes, coaching, and performance improvement plans
- Manage scheduling, attendance, and staffing to meet demand
- Identify bottlenecks and implement process improvements as the account scales
Requirements
What you’ll need- 4+ years of experience in operations, call center, or team management
- Proven experience leading teams in a performance-driven environment
- Advanced Excel or Google Sheets skills (pivot tables, formulas, dashboards)
- Excellent spoken and written English, confident presenting to U.S. stakeholders
- Experience with CRM, ticketing, and telephony tools
- Strong ownership mindset and attention to detail
- Based in the Philippines, with a reliable home office setup and stable internet connection
- Nice to have: Experience in a BPO or outsourcing environment
- Nice to have: Experience in healthcare, legal, or sales operations
Benefits
Comp & perks- Health Maintenance Organization (HMO)
- Paid Time Off (PTO)
- Mental Health Leave
- Birthday Leave
- Gym Allowance
- Extra Holiday Pay
- Remote Work Setup
- Opportunities for professional growth and development