Customer Success Manager

Neptune Retail Solutions

. Coordinate execution of In-Store, Merchandising, At Home, and Digital Media programs after client approval to contract .

Posted 10/16/2026full-timeRemote • New Jersey • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong account management capabilities with a focus on executional excellence across multiple programs, leveraging organizational skills and attention to detail. Proficient in managing client relationships and troubleshooting issues while adapting to changing business needs.

Highest-signal resume keywords

Campaign ManagementCustomer SuccessSalesforce ExperienceMicrosoft Office ProficiencyOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Campaign ManagementTroubleshootingAccount ManagementProcess EvaluationProgram Reporting

Soft Skills

Attention to DetailTime ManagementCommunication SkillsRelationship BuildingAdaptability

Tools & Technologies

SalesforceMicrosoft ExcelMicrosoft WordMicrosoft PowerPoint

Industry Keywords

Client ServicesMerchandisingDigital MediaIn-Store ProgramsVendor Management

About the role

Key responsibilities & impact

Coordinate execution of In-Store, Merchandising, At Home, and Digital Media programs after client approval to contract
Create Salesforce opportunities and manage system reservations
Generate contracts and process program assets
Provide program recaps and reporting
Approve invoices
Support Sales with executional details and pre-sale assistance
Build relationships and liaise between Sales, clients, and internal departments
Lead executional excellence across multiple programs
Manage client assets, timelines, and executional details
Perform day-to-day account management
Maintain status grids, answer client questions, and troubleshoot issues
Evaluate processes and identify improvements
Assist with special projects assigned by leadership

Requirements

What you’ll need

Bachelor’s Degree in Business, Communications, Marketing or related field (and/or equivalent, relevant work experience)
Minimum of 2-3 years’ experience ranging from college internships to a professional position in Campaign Management, Customer Success, or Customer Service/Client Services
Experience dealing directly with internal business teams, vendors, clients and/or Sales Executives
Excellent organizational skills and strong attention to detail
Strong time management skills
Ability to work independently and multi-task in an environment of frequently changing priorities
Proven ability to troubleshoot first-tier problems, identify pain points, manage issues through resolution, and apply learnings to future situations
Ability to adapt and change with business needs
Ability to establish and maintain strong internal and external partnerships
Superior written and verbal communication skills
Proficiency in Microsoft Office (Excel, Word, PowerPoint)
Salesforce experience is a plus
Must be able to work for any U.S. employer and not require sponsorship now or in the future

Benefits

Comp & perks

Equal Opportunity Employer
Remote work arrangement