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Nerdio

Customer Account Manager

Nerdio

. Own the full post-sale relationship for a book of Corporate accounts .

Posted 10/7/2026full-timeRemote • United Kingdom, IrelandJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing post-sale customer relationships, driving value realization, and facilitating executive-level business reviews. Proficient in utilizing data-driven insights to monitor account health and identify expansion opportunities within the technology sector.

Highest-signal resume keywords
Customer Relationship ManagementContract NegotiationExecutive Business ReviewsCloud Computing ProficiencyLAER Model Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Account ManagementData AnalysisForecasting SkillsValue Proposition ArticulationCustomer Success Metrics Understanding
Soft Skills
Collaboration SkillsConflict ResolutionRelationship Building
Tools & Technologies
CRM SoftwareAI ToolsVirtual Desktop Infrastructure (VDI)Microsoft Azure Ecosystem
Industry Keywords
XaaSSaaSPaaSIaaSIT OperationsFinanceSoftware Engineering

Tech Stack

Tools & technologies
AzureCloud

About the role

Key responsibilities & impact
  • Own the full post-sale relationship for a book of Corporate accounts
  • Drive value realization, account health, and renewals
  • Proactively surface expansion opportunities
  • Serve as the primary post-sale customer touchpoint from deal close through onboarding, value delivery, expansion, and renewal
  • Own the strategic customer relationship post-sale
  • Drive onboarding and adoption by building and aligning onboarding plans with customers and internal teams
  • Lead Executive Business Reviews connecting progress to goals and roadmap
  • Monitor account health using data-driven insights and engagement signals
  • Coordinate mitigation for account risks or satisfaction gaps
  • Identify and route qualified upsell and cross-sell opportunities
  • Collaborate with Account Executives to grow account value
  • Lead the commercial renewal process through signatures
  • Build customer testimonials, case studies, and community engagement, including Training Camps and the Customer Advisory Board

Requirements

What you’ll need
  • Software background in an XaaS business such as SaaS, PaaS, or IaaS
  • Preference for experience managing customer relationships across IT Operations, Finance, and Software Engineering
  • Experience in contract negotiation and conflict resolution
  • Demonstrated experience in customer relationship management, ideally within the Enterprise segment
  • Proven ability to facilitate executive-level business reviews (QBRs/EBRs)
  • Experience building relationships with VP-level and above stakeholders
  • Experience following a LAER model (land, adopt, expand, retain)
  • Ability to recognize, qualify, and route expansion opportunities
  • Accurate forecasting skills and understanding of customer base and account health signals
  • Ability to articulate a value proposition with a technical theme
  • Comfortable using AI tools for account research, preparation, and reporting
  • 2–4 years of experience in a customer success or account management role, preferably within the technology industry
  • Proficient understanding of cloud computing, IT services, or related fields
  • Ability to build and maintain strong customer relationships
  • Experience managing customer accounts end-to-end, including handoffs, onboarding, renewals, and escalations
  • Exceptional collaboration skills with TAMs and Sales
  • Proficiency using CRM software and other relevant tools
  • Understanding of customer success metrics (GRR, NRR) and ability to analyze data
  • Familiarity with Virtual Desktop Infrastructure (VDI), Microsoft Azure ecosystem, and cloud services preferred
  • Knowledge of IT project management methodologies and best practices preferred

Benefits

Comp & perks
  • Competitive Base + Commission Plan
  • Stock Options
  • Health and Welfare Plans
  • Life and Disability Plans
  • Retirement Plan
  • Unlimited Flexible Paid Time Off, including your birthday off
  • Collaborative Team Culture