Nerdio

Technical Account Manager

• Participate in the Sales-to-CS handoff and review the PoV plan, scoping documents, customer environment, architecture, and success criteria
• Lead technical portions of kickoff calls and run structured onboarding sessions
• Own technical delivery during onboarding, including AVD, Windows 365, Intune, and Nerdio Manager implementation
• Coordinate with customer technical teams and manage implementation runbooks
• Guide customers through software implementation and optimization toward steady-state use
• Manage a book of corporate customer accounts and serve as the primary technical contact
• Resolve technical questions and issues and coordinate problem resolution
• Build customer relationships and advise stakeholders on effective Nerdio Manager utilization
• Coordinate technical touchpoints across IT operations, engineering, and finance stakeholders
• Own the technical relationship across onboarding through renewal and maintain account strategies
• Maintain current product knowledge of Nerdio Manager and the AVD/Azure ecosystem
• Run regular check-ins and provide configuration, automation, and use-case recommendations
• Conduct Technical Value Reviews to help customers maximize Azure cost savings
• Explain new feature releases and surface product requests
• Coordinate customer training with the Learning & Development team
• Identify and respond to P1/P2 incidents and own corrective action plans for at-risk accounts
• Monitor account health, adoption, and engagement signals and proactively address risk
• Collaborate with Sales, Technical Support, and Product teams to mitigate churn risk
• Monitor competitive threats and reinforce Nerdio’s technical value
• Support renewal conversations by reinforcing delivered value and resolving technical blockers
• Analyze customer data to identify trends and adoption insights
• Contribute technical performance data, usage insights, and roadmap context to Executive Business Reviews
• Identify expansion opportunities and flag leads to the Account Executive
• Channel customer feedback to Product Management and Engineering
• Track customer interactions, activities, and progress in the CRM

Sales Development Rep

• Collaborate with Partner Success Managers to identify prospective MSPs and businesses they can drive on Nerdio's behalf
• Build strong relationships with Microsoft and its sales teams to grow the partnership and revenue
• Attend events, pitch, and demonstrate the technology to earn follow-up meetings
• Communicate Nerdio's value proposition, capabilities, and benefits to potential customers
• Work with the sales team to develop and execute strategies to meet sales targets
• Manage multiple opportunities simultaneously while maintaining organization and a positive outlook
• Coordinate with other departments to ensure customer needs are met
• Demonstrate integrity and follow through on commitments to ensure customer satisfaction
• Continuously learn and stay current with industry trends, product knowledge, and sales techniques

MSP Sales Development Representative

Engineer

• Work closely with Partner Sales Managers to support sales with highly technical Microsoft Channel Partners and Managed Service Providers
• Help Nerdio partners with their first several account implementations
• Assist Nerdio Support Engineers with trouble tickets and problem solving
• Collaborate with technical team members to maintain, design, and enhance current tools and processes
• Contribute to the technical knowledge base and documentation
• Contribute to product enhancements and new features
• Collaborate on meaningful metrics for go-lives, partner implementation, and MRR goals
• Conduct Azure Virtual Desktop deployments, troubleshooting, and technical demos

Technical Account Manager

MSP Sales Development Representative

Go Live Engineer