Technical Account Manager

Nerdio

. Participate in the Sales-to-CS handoff and review the PoV plan, scoping documents, customer environment, architecture, and success criteria .

Posted 10/3/2026full-timeRemote • United Kingdom, IrelandJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing technical customer relationships and delivering successful onboarding experiences with AVD, Windows 365, and Nerdio Manager. Proficient in guiding software implementation, driving adoption, and providing technical support to maximize product value.

Highest-signal resume keywords

AVD ImplementationNerdio Manager UtilizationCloud Computing ExpertiseTechnical Project ManagementCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

VDI Environment DeploymentSoftware ImplementationTechnical Problem ResolutionData AnalysisConfiguration Recommendations

Soft Skills

Excellent CommunicationStrong Interpersonal SkillsAnalytical MindsetTime ManagementProject Management

Tools & Technologies

Nerdio ManagerAVDWindows 365IntuneCRM Systems

Certifications & Qualifications

Technical CertificationsProject Management Certifications

Industry Keywords

XaaS Business ModelsSaaSPaaSIaaSIT Operations

Tech Stack

Tools & technologies

AzureCloud

About the role

Key responsibilities & impact

Participate in the Sales-to-CS handoff and review the PoV plan, scoping documents, customer environment, architecture, and success criteria
Lead technical portions of kickoff calls and run structured onboarding sessions
Own technical delivery during onboarding, including AVD, Windows 365, Intune, and Nerdio Manager implementation
Coordinate with customer technical teams and manage implementation runbooks
Guide customers through software implementation and optimization toward steady-state use
Manage a book of corporate customer accounts and serve as the primary technical contact
Resolve technical questions and issues and coordinate problem resolution
Build customer relationships and advise stakeholders on effective Nerdio Manager utilization
Coordinate technical touchpoints across IT operations, engineering, and finance stakeholders
Own the technical relationship across onboarding through renewal and maintain account strategies
Maintain current product knowledge of Nerdio Manager and the AVD/Azure ecosystem
Run regular check-ins and provide configuration, automation, and use-case recommendations
Conduct Technical Value Reviews to help customers maximize Azure cost savings
Explain new feature releases and surface product requests
Coordinate customer training with the Learning & Development team
Identify and respond to P1/P2 incidents and own corrective action plans for at-risk accounts
Monitor account health, adoption, and engagement signals and proactively address risk
Collaborate with Sales, Technical Support, and Product teams to mitigate churn risk
Monitor competitive threats and reinforce Nerdio’s technical value
Support renewal conversations by reinforcing delivered value and resolving technical blockers
Analyze customer data to identify trends and adoption insights
Contribute technical performance data, usage insights, and roadmap context to Executive Business Reviews
Identify expansion opportunities and flag leads to the Account Executive
Channel customer feedback to Product Management and Engineering
Track customer interactions, activities, and progress in the CRM

Requirements

What you’ll need

2–4 years of relevant experience in account management, consulting, professional services, or technical support
Technical background in cloud computing, infrastructure, or related fields
Experience deploying or supporting VDI environments; AVD experience preferred
Understanding of XaaS business models (SaaS, PaaS, IaaS)
Experience working with IT Operations, Finance, and Software Engineering stakeholders
Demonstrated ability to build strong customer relationships while providing technical guidance and support
Experience guiding customers through software implementation, driving adoption, and ensuring customers realize full product value
Experience managing technical projects and delivering successful outcomes
Strong problem-solving abilities and an analytical mindset
Excellent communication and presentation skills
Strong time-management, project-management, and interpersonal skills
Hands-on experience deploying or optimizing AVD environments preferred
Certifications in relevant technical areas or project management preferred
Professional working proficiency in French or another European language is a bonus, not a requirement

Benefits

Comp & perks

Competitive Base + Incentive Plan
Stock Options
Health and Welfare Plans
Life and Disability Plans
Retirement Plan
Unlimited Flexible Paid Time Off, including your birthday off
Collaborative Team Culture