Customer Retention Specialist

Nerdy

. Own a high volume of inbound cancellation and at-risk customer calls, focusing on retaining revenue .

Posted 10/9/2026full-timeRemote • PhilippinesMid-LevelSenior💰 $9 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer retention strategies, objection handling, and consultative sales techniques, with a strong focus on empathetic communication and performance metrics. Proficient in using CRM platforms and AI tools to enhance customer interactions and drive revenue retention.

Highest-signal resume keywords

Customer RetentionObjection HandlingConsultative SalesCRM PlatformsEmotional Intelligence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales ExperienceRevenue RetentionEscalation ManagementConsultative Phone-Based RolesPerformance Metrics

Soft Skills

EmpathyPersuasive CommunicationTime ManagementOrganization

Tools & Technologies

Nerdy AICRM SystemsWindows 11MacOS 26 Tahoe

Industry Keywords

EducationTutoringCustomer SatisfactionRetention Strategy

Tech Stack

Tools & technologies

MacOS

About the role

Key responsibilities & impact

Own a high volume of inbound cancellation and at-risk customer calls, focusing on retaining revenue
Lead consultative conversations to uncover needs and recommend tutoring programs, live classes, or homeschool support
Turn objections into opportunities through persuasive, empathetic communication
Take ownership of at-risk accounts and re-engage families with personalized recommendations
Meet or exceed metrics including saves, renewals, revenue retention, and customer satisfaction
Use Nerdy AI and internal systems to guide conversations and speed up solutions
Maintain accurate CRM records and follow up on commitments
Handle complex or emotionally charged situations professionally with a win-back mindset
Share insights with sales, product, and training teams to strengthen retention strategy
Apply coaching and feedback to improve performance

Requirements

What you’ll need

Must be based in the Philippines
Fluent English with strong reading, writing, and verbal communication skills
3+ years of experience in sales, customer retention, escalations, or consultative phone-based roles
At least 6 months living or working in an English-speaking market, or in a role requiring professional English for full shifts
Proven track record of meeting or exceeding sales or revenue retention goals
Strong objection-handling and closing skills under pressure
Experience handling escalations or save/cancel conversations
High emotional intelligence and empathy, especially when working with families
Comfort with CRM platforms and AI-powered tools
Strong organization and time management in a fast-paced environment
Willingness to work evenings and weekends
Bring your own computer and wired high-speed internet
Internet: at least 100 Mbps download / 50 Mbps upload
Wired Ethernet connection only; no Wi-Fi, satellite, or mobile hotspot
Computer: Intel i5 or AMD Ryzen 5 or better; Mac Apple M1 or later
16 GB RAM minimum
20+ GB free storage; SSD may be required if performance issues persist
USB ports for required peripherals
Windows 11 (64-bit) or macOS 26 Tahoe, kept up to date; Windows 10 is not supported
Nice to have: Experience in education, teaching, or tutoring

Benefits

Comp & perks

Monthly performance bonuses and additional incentives
Mandatory, paid 6-week virtual training
Full-time, fully remote work
Performance-based advancement into training, leadership, and other areas
Flexible time away coordinated with the team
Fully paid Learning Membership for you and your immediate family, including 1:1 tutoring, unlimited on-demand classes, and full platform access
Extensive training and feedback-rich culture
Access to cutting-edge AI tools
Global, collaborative team environment