Nerdy

Customer Retention Specialist

• Own a high volume of inbound cancellation and at-risk customer calls, focusing on retaining revenue
• Lead consultative conversations to uncover needs and recommend tutoring programs, live classes, or homeschool support
• Turn objections into opportunities through persuasive, empathetic communication
• Take ownership of at-risk accounts and re-engage families with personalized recommendations
• Meet or exceed metrics including saves, renewals, revenue retention, and customer satisfaction
• Use Nerdy AI and internal systems to guide conversations and speed up solutions
• Maintain accurate CRM records and follow up on commitments
• Handle complex or emotionally charged situations professionally with a win-back mindset
• Share insights with sales, product, and training teams to strengthen retention strategy
• Apply coaching and feedback to improve performance

Explore Customer Retention Specialist at Nerdy. Review requirements and application details.