IT Support Specialist

Net at Work

. Provide on-site support in the NYC office and remote support to employees across the organization .

Posted 9/23/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $60,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing end-user technical support, including troubleshooting and maintaining Microsoft Windows, macOS, and mobile devices. Proficient in managing user accounts and permissions in Microsoft Entra ID/Azure AD and Active Directory while ensuring high levels of customer satisfaction through effective communication and service.

Highest-signal resume keywords

End-User Technical SupportMicrosoft Windows 11 SupportActive Directory ManagementCybersecurity Solutions ExperienceTechnical Documentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingMicrosoft Windows 11MacOSIOSAndroidActive DirectoryMicrosoft 365AntivirusEDR ToolsDesktop Imaging Software

Soft Skills

Analytical SkillsProblem-Solving SkillsExcellent CommunicationService-Oriented MindsetTime Management

Tools & Technologies

IT Ticketing SystemMSP ToolsRemote Support ToolsVideo-Conferencing SolutionsVoIP Solutions

Certifications & Qualifications

Microsoft CertificationsVMware CertificationsCisco CertificationsCitrix Certifications

Industry Keywords

End-User TechnologiesUser Accounts ManagementOnboarding ProcessesTechnical DocumentationIT Support Best Practices

Tech Stack

Tools & technologies

AndroidAzureCitrixCyber SecurityiOSMacOSVMwareVoIP

About the role

Key responsibilities & impact

Provide on-site support in the NYC office and remote support to employees across the organization
Support Windows laptops, workstations, mobile devices, printers, meeting rooms, video-conferencing solutions, peripherals, and other end-user technologies
Respond to end-user tickets and service requests in a timely, professional, and customer-focused manner
Handle incidents and service requests through the IT ticketing system, ensuring tracking, documentation, and follow-up
Manage user accounts, groups, permissions, and access in Microsoft Entra ID/Azure AD and Active Directory
Support employee onboarding, role changes, and offboarding in line with internal policies and security requirements
Install, configure, troubleshoot, and maintain end-user applications and technologies, including Microsoft Outlook, Teams, OneDrive, Microsoft Office, VoIP solutions, antivirus, and EDR tools
Prepare, configure, manage, and hand over IT equipment to employees according to best practices and internal standards
Utilize MSP tools for remote access, monitoring, and centralized endpoint management
Escalate complex technical issues to infrastructure, security, or external vendor teams while maintaining ownership and communication with end users
Create, maintain, and update technical documentation, user guides, internal playbooks, troubleshooting procedures, and knowledge base articles
Ensure high end-user satisfaction through excellent communication, professionalism, ownership, and proactive service
Participate in Internal IT meetings and contribute to continuous improvement of IT support processes
Stay current with industry trends, technology updates, and IT support best practices

Requirements

What you’ll need

Minimum of 3 years of experience in an end-user-facing technical support role
Bachelor’s degree in a related technical discipline, or equivalent training and experience, preferred
Strong troubleshooting, analytical, and problem-solving skills
Hands-on experience supporting Microsoft Windows 11, macOS, iOS, and Android devices
Basic experience with Windows Server, Active Directory, Group Policy, Microsoft 365, Azure, user accounts, groups, and permissions
Hands-on experience with cybersecurity solutions, including antivirus and/or EDR endpoint protection tools
Ability to diagnose and resolve hardware, software, connectivity, and access-related issues on-site in the NYC office and remotely using remote support tools
Experience setting up and troubleshooting printers and multifunction devices
Experience with desktop and laptop hardware upgrades; server hardware experience is a plus
Experience with desktop imaging software is a plus
Ability to prioritize tasks, manage time effectively, and work in a fast-paced support environment
Passion for delivering an excellent end-user experience
Basic cybersecurity awareness and understanding of secure IT practices
Excellent written and verbal communication skills with a service-oriented mindset
Ability to explain technical topics clearly to non-technical users
Strong documentation skills, including the ability to create and maintain clear technical procedures and support notes
Microsoft, VMware, Cisco, Citrix, or security-related certifications are a plus
Customer approval may be required for access to customer information, systems, and/or premises

Benefits

Comp & perks

Bonus eligibility in accordance with the Company's plan
Medical, Dental, and Vision
Accident, Critical Illness, and Hospital Indemnity
Employee Assistance Program (EAP)
Life and AD&D Insurance
Short- and Long-Term Disability Insurance
Flexible Spending Accounts
Transportation and Parking Accounts
Health Savings Accounts with company contribution
401(k) with matching contribution
Legal Benefits
Identity Theft Protection
Pet Insurance
Wellness Program Offerings
Paid Time Off, accrued per pay period based on years of service starting at 15 days annually
8 Paid Holidays per year, including 1 floating holiday