Net at Work

Project Manager

• Act as the primary point of contact and trusted advisor for clients throughout the project lifecycle
• Build and maintain long-term relationships with client stakeholders
• Manage client communications and provide strategic updates
• Develop project plans covering timelines, milestones, budgets, deliverables, and resources
• Lead team onboarding and kickoff meetings
• Lead project execution within scope, timelines, and budgets
• Assign and coordinate tasks across cross-functional teams
• Review and approve project time entries
• Oversee project financials, revenue recognition, and budget tracking
• Facilitate discovery, scoping, development, and delivery of change requests
• Monitor project progress, milestones, timelines, resources, and workflows
• Manage third-party project deliverables
• Serve as liaison for internal and external stakeholders
• Lead project status meetings and distribute status summaries, recaps, recordings, and documentation
• Communicate project changes and impacts to stakeholders and executive leadership
• Identify, assess, resolve, and escalate project issues and risks
• Implement risk mitigation strategies
• Ensure deliverables meet quality standards and client expectations
• Lead project closure meetings and transition projects to post-implementation support
• Document lessons learned and contribute to continuous improvement
• Recommend improvements to administrative and operational processes
• Support sales through project scoping and identifying additional services or solutions

Sage X3 Project Manager

Learning and Development

• Develop and deliver instructor-led, virtual, and self-paced training programs for employees
• Create presentations, job aids, quick reference guides, videos, process documentation, and knowledge articles
• Support employee adoption of ticketing platforms, HR systems, collaboration tools, and operational applications
• Translate system updates, process changes, and business requirements into learning content
• Conduct platform walkthroughs, testing, and hands-on exploration of workflows and user experiences
• Facilitate new system launches, enhancements, and adoption initiatives
• Develop and deliver foundational AI learning content and best practices
• Maintain and update training materials
• Partner with subject matter experts to gather information and validate training effectiveness
• Support employee onboarding and ongoing learning initiatives
• Track participation, feedback, and adoption metrics to improve learning programs

Learning and Development Specialist

Consultant

• Plan, design, develop, and launch efficient information and operations systems for clients
• Conduct analysis of client business processes and functional requirements
• Prepare documentation to communicate and validate business and functional information
• Analyze data and evaluate application products to recommend efficient, cost-effective solutions
• Document functional requirements, workflow, and system specifications
• Identify system integration points and make recommendations
• Deliver projects within defined areas at or ahead of schedule and within budget
• Ensure project deliverables meet or exceed client expectations
• Support clients during system testing and product acceptance phases
• Assist sales with estimates, proposals, demonstrations, and pre-sales requests
• Manage and support existing client relationships and product installations
• Handle client questions, solve problems, write reports, and perform upgrades
• Promote value billing and efficiency in service delivery
• Develop Sage X3 subject matter expertise and serve as an escalation point for implementation issues
• Perform gap analysis and recommend customization, third-party products, process changes, or industry best practices
• Complete required training and development on product versions, updates, and changes
• Maintain technical and industry-specific knowledge and follow industry trends
• Share knowledge with peers, managers, clients, partners, and stakeholders
• Raise critical issues and suggest process improvements
• Build positive relationships and ensure effective communication and client satisfaction
• Participate in client interactions to share knowledge and maximize customer satisfaction

Sage X3 Functional Consultant, Manufacturing and Distribution

IT Support

• Provide on-site support in the NYC office and remote support to employees across the organization
• Support Windows laptops, workstations, mobile devices, printers, meeting rooms, video-conferencing solutions, peripherals, and other end-user technologies
• Respond to end-user tickets and service requests in a timely, professional, and customer-focused manner
• Handle incidents and service requests through the IT ticketing system, ensuring tracking, documentation, and follow-up
• Manage user accounts, groups, permissions, and access in Microsoft Entra ID/Azure AD and Active Directory
• Support employee onboarding, role changes, and offboarding in line with internal policies and security requirements
• Install, configure, troubleshoot, and maintain end-user applications and technologies, including Microsoft Outlook, Teams, OneDrive, Microsoft Office, VoIP solutions, antivirus, and EDR tools
• Prepare, configure, manage, and hand over IT equipment to employees according to best practices and internal standards
• Utilize MSP tools for remote access, monitoring, and centralized endpoint management
• Escalate complex technical issues to infrastructure, security, or external vendor teams while maintaining ownership and communication with end users
• Create, maintain, and update technical documentation, user guides, internal playbooks, troubleshooting procedures, and knowledge base articles
• Ensure high end-user satisfaction through excellent communication, professionalism, ownership, and proactive service
• Participate in Internal IT meetings and contribute to continuous improvement of IT support processes
• Stay current with industry trends, technology updates, and IT support best practices

IT Support Specialist

Accountant

• Review and reconcile employee and employer payroll-related accounts
• Create and maintain a year-to-date wage expense schedule tied to the payroll register
• Investigate and resolve variances between payroll reports, benefit invoices, tax filings, cash payments, and the general ledger
• Own month-end close activities related to payroll, benefits, taxes, accrued wages, bonuses, and related payroll expenses
• Support commissions being coded correctly and timely
• Prepare payroll-related schedules and supporting documentation for internal review, audits, tax filings, and financial reporting
• Cross-train on payment processing functions, including wires and ACH payments
• Assist with reviewing and analyzing contracts in the Sage Intacct Contracts module, including contract values, contract lines, billing and revenue schedules, start and end dates, and related revenue recognition data
• Work across payroll, accounting, HR, finance, and operations teams

Senior Accountant

Customer Success Manager

• Own and proactively manage a defined book of Managed Services clients
• Serve as the primary relationship owner and trusted advisor for assigned clients
• Align client business objectives with managed service delivery outcomes
• Build relationships with IT leaders, operational stakeholders, and executive contacts
• Lead Quarterly Business Reviews, service reviews, operational check-ins, and strategic planning discussions
• Partner with Service Delivery Managers, Support leadership, and internal operational teams
• Develop and maintain account and service strategy plans
• Identify and mitigate client risks, service concerns, and relationship challenges
• Monitor client health indicators, service engagement trends, support activity, and feedback
• Coordinate cross-functional responses during service escalations
• Advocate internally for improved service experiences and operational excellence
• Identify opportunities to expand service adoption and support cross-sell and upsell efforts
• Support renewal readiness by documenting client value and addressing retention risks
• Maintain accurate CRM records, including health indicators, engagement activities, risks, escalations, and account plans
• Track retention, engagement, and client satisfaction KPIs
• Monitor operational trends and recurring issues to improve client outcomes
• Contribute client insights to continuous improvement initiatives
• Leverage AI tools and technology platforms to improve efficiency and operational effectiveness

Client Experience Manager

Financial Planning and Analysis

• Plan, design, develop, and launch efficient information and operations systems for clients
• Analyze client business processes and functional requirements
• Prepare documentation to communicate and validate requirements
• Analyze data and evaluate application products
• Recommend efficient, cost-effective solutions
• Document functional requirements, workflows, and system specifications
• Identify system integration points and make recommendations
• Deliver projects within defined areas on or ahead of schedule and within budget
• Ensure project deliverables meet or exceed client expectations
• Support clients through system testing and product acceptance
• Assist sales with estimates, proposals, demonstrations, and pre-sales requests
• Manage relationships and install products for existing clients
• Handle client questions, solve problems, write reports, and perform upgrades
• Develop subject matter expertise on Sage X3 and serve as an escalation point
• Perform gap analysis and recommend customization, third-party products, process changes, or industry best practices
• Complete required product training and development
• Maintain current technical and industry-specific knowledge
• Share knowledge with peers, managers, clients, partners, and stakeholders
• Suggest process improvements and proactively participate in client interactions
• Promote value billing and efficiency in service delivery