Senior Support Consultant, Intacct

Net at Work

. Triage support requests in appropriate request-tracking systems .

Posted 10/9/2026full-timeRemote • United StatesSenior💰 $83,000 - $96,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing functional application support for Sage Intacct and similar ERP systems, with a strong focus on client service, troubleshooting, and process improvement. Capable of managing support requests effectively while maintaining high service quality and customer satisfaction.

Highest-signal resume keywords

Sage Intacct SupportERP System AdministrationTransaction ProcessingSLA AwarenessClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Functional Application SupportSystem AdministrationConfiguration SetupTroubleshootingTicket DocumentationKnowledgebase CreationBank ReconciliationYear-End ClosingRequest PrioritizationProcess Improvement

Soft Skills

Client ServiceConflict ManagementExpectation SettingCoachingLearning Agility

Tools & Technologies

Request-Tracking SystemsISV ProductsKnowledge Transfer Tools

Industry Keywords

AccountingBusiness ManagementInformation SystemsOperational Performance

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Triage support requests in appropriate request-tracking systems
Provide functional application support for Sage Intacct, integrations, and ISV products
Work directly with clients to gather replication details
Own support requests through closure, including complex or escalated cases
Provide regular status updates and meet service quality expectations
Troubleshoot and resolve client requests hands-on
Deliver responsive and professional client service
Validate client requests and identify request severity
Document ticket categorizations, descriptions, reproduction steps, root cause, resolutions, and knowledge-transfer details
Review client contracts and follow signed SLAs
Ensure support processes are followed and report process improvements or long-term resolution needs
Evaluate request impact and prioritize work
Maintain client relationships and customer satisfaction
Analyze and troubleshoot before escalating, providing relevant details and recommended next actions
Create knowledgebase content and support product training
Contribute knowledge-transfer materials
Guide, coach, and transfer knowledge to other support team members
Build customer relationships and help maximize product use, benefits, and functionality

Requirements

What you’ll need

Experience supporting Intacct or similar ERP systems as a Support Specialist or Power User
Practical, hands-on knowledge of Intacct
Experience with system administration and configuration setups
Experience with transaction processing, including bank reconciliations and year-end closing
Ability to manage conflicting priorities
Ability to set clear expectations with customers and internal stakeholders
SLA awareness and service quality standards
Strong interest in using system solutions to improve performance in an operational environment
Zeal to learn and acquire new skills
College degree in Accounting, Business Management, Information Systems, or a related discipline from an accredited college or university preferred
May require customer approval for access to customer information, systems, and/or premises

Benefits

Comp & perks

Bonus eligibility
Medical, Dental, Vision
Accident, Critical Illness, and Hospital Indemnity
Employee Assistance Program (EAP)
Life and AD&D Insurance
Short- and Long-Term Disability Insurance
Flexible Spending Accounts
Transportation and Parking Accounts
Health Savings Accounts with company contribution
Retirement Planning (401k with matching contribution)
Legal Benefits
Identity Theft Protection
Pet Insurance
Wellness Program Offerings
Paid Time Off, accrued per pay period based on years of service starting at 15 days annually
8 Paid Holidays per year, including 1 floating holiday
Remote work arrangement