Client Support Representative I – Product Support Representative I

Net Health

. Respond to customer product application support questions regarding company software .

Posted 9/29/2026full-timeRemote • Pennsylvania • United StatesMid-LevelSenior💰 $15 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting software application issues and providing effective client support. Proficient in utilizing enterprise software solutions and maintaining communication with clients to resolve inquiries and enhance product experience.

Highest-signal resume keywords

Client Service ExperienceTechnical Support ExperienceTroubleshooting Software IssuesMicrosoft Office ProficiencyEnterprise Software Solutions Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingSoftware AnalysisProblem ResolutionClient Issue AnalysisSoftware Dependency Management

Soft Skills

Effective CommunicationOrganizational SkillsClient InteractionFollow-Up Skills

Tools & Technologies

NetSuiteSalesforceOracleSAP

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Client SupportApplication SupportService-Level AgreementsInternal Training

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Respond to customer product application support questions regarding company software
Analyze software application problems, identify problem areas, and recommend corrective action
Recommend solutions to customer application questions
Use specialized domain expertise to resolve customer problems
Establish and maintain systems that provide answers to common questions and problems
Analyze and resolve client issues using department guidelines and timeframes
Interact with clients regarding product and service inquiries, concerns, and requests
Troubleshoot client issues, including downloading and updating key software dependencies
Escalate issues to level 3 and/or engineering as necessary
Research required information using available resources
Provide internal feedback to resolve issues and enhance products
Provide support for a suite of software applications
Retrieve, respond to, and create client email cases within service-level windows
Handle inbound calls and create cases within service-level windows
Organize ideas and communicate oral messages appropriately to clients and co-workers
Follow up and make scheduled callbacks to clients
Participate in regularly scheduled internal training on Net Health products
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or equivalent GED
0–2 years’ experience in a client service or technical support role; may have degree or equivalent
0–2 years’ experience as a user of common enterprise software solutions (i.e., NetSuite, Salesforce, Oracle, SAP, etc.)
Microsoft Office experience
Ability to work some holiday, evening, and weekend hours as needed
Ability to analyze and resolve client software issues
Ability to troubleshoot software dependencies, collect required details, and escalate issues to level 3 and/or engineering
Ability to communicate effectively with clients and co-workers
Ability to participate in internal training on Net Health products

Benefits

Comp & perks

Work-from-anywhere environment
Unlimited PTO
Comprehensive benefits package
Employee resource groups
Casual dress code
Prioritized employee wellness
Diversity and inclusion initiatives
A Voice program
New hire support
Career development
Educational assistance
Employee referral bonus
Progressive parental leave