Net Health

Customer Support

• Respond to customer product application support questions regarding company software
• Analyze software application problems, identify problem areas, and recommend corrective action
• Recommend solutions to customer application questions
• Use specialized domain expertise to resolve customer problems
• Establish and maintain systems that provide answers to common questions and problems
• Analyze and resolve client issues using department guidelines and timeframes
• Interact with clients regarding product and service inquiries, concerns, and requests
• Troubleshoot client issues, including downloading and updating key software dependencies
• Escalate issues to level 3 and/or engineering as necessary
• Research required information using available resources
• Provide internal feedback to resolve issues and enhance products
• Provide support for a suite of software applications
• Retrieve, respond to, and create client email cases within service-level windows
• Handle inbound calls and create cases within service-level windows
• Organize ideas and communicate oral messages appropriately to clients and co-workers
• Follow up and make scheduled callbacks to clients
• Participate in regularly scheduled internal training on Net Health products
• Perform other duties as assigned

Client Support Representative I – Product Support Representative I

Business Intelligence Developer

• Build and maintain Power BI reports, dashboards, and semantic models for internal and client-facing use
• Develop maintainable DAX and Power Query optimized for performance and usability
• Follow and document Power BI development practices, including workspace organization, refresh management, and performance patterns
• Use AI tooling as the default starting point for report and model development, validating output against source data and business intent
• Run production reporting processes, including ingesting data updates, monitoring Azure Data Factory pipelines and Databricks notebooks, validating outputs, and delivering reports on schedule
• Build and maintain Azure Data Factory pipelines and adapt them when upstream data sources change
• Manage source control and pull requests in Azure DevOps and prepare pipeline changes for production deployment
• Design, maintain, and improve SQL tables, views, and datasets using BI best practices
• Validate report and data accuracy, troubleshoot issues, identify root causes, and recommend fixes
• Document processes, runbooks, and data definitions
• Complete moderately complex reporting and pipeline projects with general guidance and defined priorities
• Participate in Agile/Scrum activities, including sprint planning, refinement, retrospectives, and peer reviews
• Partner with Product and Account Management to translate reporting requirements into BI deliverables

Client Support Representative I – Product Support Representative I

Business Intelligence Developer II