Product Education Specialist – Instructional Designer, Technical Writer

Net Health

. Partner with stakeholders to create engaging content that maximizes learning impact .

Posted 10/27/2026full-timeRemote • Pennsylvania • United StatesJunior💰 $60,800 - $76,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in instructional design and eLearning development, utilizing tools such as Adobe Captivate and Articulate 360. Proficient in applying adult learning principles and managing content delivery across various formats while ensuring quality and consistency.

Highest-signal resume keywords

Instructional DesignELearning DevelopmentAdobe CaptivateREST APIsHTML, CSS, JavaScript

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Instructional DesignELearning DevelopmentAdobe CaptivateCamtasiaLectoraArticulate 360REST APIsHTMLCSSJavaScript

Soft Skills

Written CommunicationVerbal CommunicationInterpersonal SkillsAbility to Manage Multiple Priorities

Tools & Technologies

Net Health Learning Management SystemMS WordPowerPointExcel

Industry Keywords

Adult Learning Best PracticesContent AutomationSystem IntegrationsSaaS InteroperabilityDocumentation-as-Code

About the role

Key responsibilities & impact

Partner with stakeholders to create engaging content that maximizes learning impact
Design content structures and learning methods for blended, e-learning, instructor-led, and virtual classroom solutions
Develop training materials across varied formats and delivery methods
Apply adult learning best practices
Review, quality-check, and update learning programs based on feedback
Assess design impact and recommend best-practice improvements
Set up and manage courses in the Net Health Learning Management System
Build eLearning modules, job aids, instructional decks, storyboards, and video scripts
Use product usage and adoption data to identify client friction and design micro-learning videos, in-app guides, walkthroughs, and tooltips
Track guide and content performance to prioritize work and demonstrate impact
Maintain learning materials using adoption data and learner feedback
Support knowledge base and in-app content structure, taxonomy, and editorial quality
Edit SME and departmental content for consistent style, structure, and terminology
Partner with product management and engineering on product changes and documentation standards
Document APIs, JSON, authentication protocols, webhooks, system integrations, data flows, and SaaS interoperability
Use documentation-as-code practices and identify automation opportunities
Apply basic HTML, CSS, and JavaScript to format and publish content

Requirements

What you’ll need

1-3 years of experience in instructional design, covering all phases of the design life cycle
Experience developing and delivering classroom and virtual instructor-led training
Experience with eLearning development tools such as Adobe Captivate, Camtasia, Lectora, and Articulate 360
Proficiency with MS Word, PowerPoint, Excel, or equivalent tools
Strong written, verbal, and interpersonal communication skills for technical and non-technical audiences
Working knowledge of REST APIs, JSON, authentication protocols, and webhooks
Basic working knowledge of HTML, CSS, and JavaScript
Ability to evaluate API-based integrations and recommend technical documentation and content delivery best practices
Understanding of system integrations, data flows, and interoperability between SaaS platforms
Knowledge of documentation-as-code, version control, publishing workflows, and content automation
Ability to translate technical requirements into documentation standards, implementation recommendations, and customer-facing guidance
Ability to manage multiple priorities in a fast-paced, geographically dispersed team
Discretion with confidential information, including pre-release product details
Bachelor's degree in Instructional Design, Instructional Technology, Education, Distance Learning, Human Performance Technology, or a related field

Benefits

Comp & perks

Work-from-anywhere environment
Unlimited PTO
Comprehensive benefits package
Employee resource groups
Casual dress code
Prioritized employee wellness
Diversity and inclusion initiatives
A Voice program
New hire support
Career development
Educational assistance
Employee referral bonus
Progressive parental leave