Salesforce Experience Cloud Product Owner – Product Owner III

Net Health

. Own the full product lifecycle of Net Health’s Salesforce Experience Cloud community .

Posted 11/3/2026full-timeRemote • Pennsylvania • United StatesMid-LevelSenior💰 $120,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Salesforce Experience Cloud development, including Apex, LWC, and API integrations, while effectively managing product lifecycles and cross-functional communication. Proven ability to lead Agile processes, define metrics, and enhance community engagement through data-driven strategies.

Highest-signal resume keywords

Salesforce DevelopmentExperience Cloud ExpertiseAgile Product ManagementREST/SOAP API IntegrationsSalesforce Certified Platform Developer I

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ApexLWCSOQLFlowSFDXGitREST APISOAP APIAgentforce AISalesforce Reports

Soft Skills

Cross-Functional CommunicationTechnical Documentation

Tools & Technologies

JiraConfluenceAhaOffice 365VS Code

Certifications & Qualifications

Salesforce Certified Platform Developer I

Industry Keywords

Product LifecycleCommunity EngagementTechnical DesignUser StoriesSprint Planning

Tech Stack

Tools & technologies

CloudSOAP

About the role

Key responsibilities & impact

Own the full product lifecycle of Net Health’s Salesforce Experience Cloud community
Define priorities, write user stories with acceptance criteria, reprioritize requests and technical debt, and coordinate dependencies
Lead scrums, sprint planning, sprint reviews, and retrospectives
Accept or reject sprint deliverables and own release cadence and feature rollout strategy
Present results to non-technical stakeholders and report community delivery to CX leadership
Design, build, test, and deploy custom Experience Cloud functionality using LWC, Apex, Flow, platform events, and async Apex
Build REST/SOAP API integrations with error handling
Own the external-user security model, including sharing sets, permission sets, and guest access
Use SFDX, Git, and CI/CD for source-driven development
Tune SOQL efficiency and governor limits and review contributor code
Serve as in-house Experience Cloud authority
Own the community data model, component architecture, and technical design
Define and track engagement, deflection, and satisfaction metrics
Monitor Salesforce release cycles and plan remediation
Build and tune Agentforce AI agents, including topics, prompt templates, and Apex/Flow-backed actions
Monitor containment and case deflection metrics and improve code, configuration, or content
Maintain community topics, navigation, moderation, and case workflows
Partner with Product Education and Support on onboarding and participation programs
Align the roadmap with Client Success, Marketing, and Product
Handle escalations and report performance to CX and commercial leadership

Requirements

What you’ll need

3–5+ years of hands-on Salesforce development (Apex, LWC, SOQL, Flow)
1–2+ years specifically on Experience Cloud, including Experience Builder, themes, topics and navigation, LWC inside communities, and external-user sharing and guest access model
Demonstrated end-to-end ownership of scoping, building, and shipping a feature
Product/Agile experience with roadmaps, backlogs, and sprints for a digital product or platform
Source-driven development using SFDX, Git, sandbox-to-production workflows, and Apex unit testing
REST/SOAP API integrations with authentication and error handling
Hands-on Agentforce or comparable AI agent experience, including configuration, grounding, tuning, and monitoring
Track record improving case deflection metrics
Ability to build Salesforce reports and dashboards
Familiarity with Experience Workspaces and Insights
Strong cross-functional communication skills
Ability to produce technical design documents, release notes, and community guidelines
Proficiency in Agile tools such as Jira, Confluence, Aha, or Wiki
Proficiency in Git-based source control, Office 365, Experience Builder, SFDX, and VS Code
Salesforce Certified Platform Developer I required; candidates without certification may complete it within 90 days of hire
Bachelor’s degree in Management Information Systems, Computer Science, or a related technical or business field

Benefits

Comp & perks

Work-from-anywhere environment
Unlimited PTO
Comprehensive benefits package
Employee resource groups
Casual dress code
Prioritized employee wellness
Diversity and inclusion initiatives
New hire support
Career development
Educational assistance
Employee referral bonus
Progressive parental leave
Company-issued equipment
Company systems and network activity monitoring for security and compliance