Customer Success Engineer

NetApp

. Serve as the trusted technical advisor for strategic customers, developing a deep understanding of their applications, architecture, operational priorities, and growth plans .

Posted 11/11/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success engineering and technical account management, with a strong focus on translating business objectives into technical requirements and guiding infrastructure decisions. Proficient in managing complex technical escalations and fostering collaboration across cross-functional teams to ensure customer satisfaction and operational reliability.

Highest-signal resume keywords

Apache Cassandra ExpertiseTechnical Account ManagementDistributed Systems UnderstandingAWS ExperienceStrong Troubleshooting Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Apache CassandraApache KafkaOpenSearchCapacity PlanningPerformance OptimizationInfrastructure RecommendationsMigrations ManagementTechnical Readiness PlanningOperational ReliabilityScalability

Soft Skills

Customer-Focused ApproachClear CommunicationProactive Problem SolvingCross-Functional CoordinationManaging Competing Priorities

Tools & Technologies

AWSGoogle CloudMicrosoft Azure

Industry Keywords

Customer Success EngineeringTechnical EscalationsEnterprise CustomersOpen-Source TechnologyBusiness-Critical Environments

Tech Stack

Tools & technologies

ApacheAWSAzureCassandraCloudDistributed SystemsKafka

About the role

Key responsibilities & impact

Serve as the trusted technical advisor for strategic customers, developing a deep understanding of their applications, architecture, operational priorities, and growth plans
Translate business objectives into technical requirements, including workload characteristics, performance targets, capacity needs, and measurable success criteria
Guide architecture and sizing recommendations with internal technical teams, helping customers make informed decisions about infrastructure, scalability, and reliability
Lead technical readiness planning for migrations, new workloads, deployments, upgrades, and infrastructure changes
Identify prerequisites, dependencies, and risks before execution
Proactively assess customer environments for recurring issues, operational patterns, architectural concerns, and product gaps
Recommend improvements before risks become escalations
Coordinate complex technical escalations across Support, Product, Engineering, and customer teams, establishing clear ownership and driving progress through resolution
Anticipate capacity requirements associated with workload growth, traffic events, regional expansion, and upcoming migrations
Identify opportunities to improve infrastructure efficiency and optimize cost while protecting performance, reliability, and future growth
Align customer technical roadmaps with Instaclustr capabilities and represent customer requirements in discussions with Product and Engineering
Maintain visibility across technical commitments and parallel workstreams, ensuring clear owners, current status, and follow-through
Lead technical working sessions and contribute insights to customer business reviews, highlighting environment health, accomplishments, emerging risks, and upcoming decisions
Partner with the Customer Success Manager to connect technical execution with customer adoption, long-term value, and continued growth
Work directly with customer engineers, architects, and executives while partnering with Instaclustr Support, Product, and Engineering

Requirements

What you’ll need

Strong hands-on experience with Apache Cassandra, Apache Kafka, or OpenSearch, with deep expertise in at least one
Six or more years of relevant technical experience in customer success engineering, technical account management, solutions architecture, consulting, site reliability engineering, or a comparable role supporting complex platforms
Experience supporting enterprise customers with business-critical production environments and building credibility with engineers, architects, and executive stakeholders
Strong understanding of distributed systems, including scalability, availability, performance, capacity planning, and operational reliability
Experience with AWS, Google Cloud, and/or Microsoft Azure, including translating customer requirements into practical architecture and infrastructure recommendations
Experience guiding migrations, deployments, upgrades, or other significant technical changes, including assessing readiness and managing technical dependencies
Strong troubleshooting skills and technical judgment
Ability to lead technical discussions and communicate clearly with both technical practitioners and business leaders
Demonstrated ability to manage competing priorities, coordinate cross-functional work, identify and mitigate technical risk, and drive commitments through completion
A proactive, customer-focused approach and enthusiasm for helping enterprises succeed with open-source technology
Willingness to travel and spend time onsite with customers as needed
Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related technical field; or equivalent relevant work experience

Benefits

Comp & perks

Travel to customer sites and periodic team gatherings as needed
Opportunity to build lasting relationships and solve meaningful engineering challenges at enterprise scale
Collaborative global team environment
Advanced degree or relevant technical certifications are a plus