NetApp

Affiliate Manager

• Develop and execute integrated logistical, operational, and program functions for employee and partner training initiatives
• Provide program coordination and leadership for day-to-day enablement activities, including project planning, execution, tracking, and follow-through
• Curate content for Sales and Sales Engineer curricula, including distributor workshops, SE workshops, and related enablement programs
• Facilitate courses and learning sessions for employee and partner audiences in EMEA
• Support the implementation of short- and long-range goals, objectives, policies, and operating procedures for enablement programs
• Collaborate with stakeholders, subject matter experts, and cross-functional teams to ensure enablement content is accurate, relevant, and aligned to business priorities
• Maintain and update learning materials, curriculum resources, and program documentation to support ongoing adoption and effectiveness
• Manage special projects, including coordination of timelines, deliverables, stakeholder communications, and outcomes
• Track program progress, gather feedback, and recommend improvements to strengthen learning impact and stakeholder satisfaction

Education Business Partner

Technical Program Manager

• Design, maintain, and improve compliance programs supporting ISO/IEC 27001, SOC 2, PCI DSS, NIST, and FedRAMP assessments and certifications
• Perform technical gap and risk assessments across infrastructure, applications, and cloud engineering processes
• Monitor controls and advise owners on remediation
• Translate regulatory and compliance controls into clear, measurable engineering and security requirements
• Identify manual compliance activities for automation
• Partner with engineering and security teams on automated detection, remediation, evidence collection, and continuous monitoring
• Apply AI and related tooling to improve compliance workflows
• Align Engineering, SRE, Product, Cloud Security, Legal, Privacy, and Corporate Security teams and drive cross-functional initiatives to completion
• Partner with Microsoft Azure, Google Cloud, and Amazon Web Services on shared compliance and security objectives
• Manage auditor and assessor relationships
• Present the organization’s technical security posture to leaders, auditors, and hyperscaler partners
• Improve policies, processes, security governance, and adoption of GRC tooling

GRC Technical Program Manager

Engineer

• Provide support to Cloud and Managed Services customers
• Respond to incidents
• Work on service requests
• Perform problem management
• Contribute to infrastructure improvements
• Support varied clientele in a 24x7 storage operations environment
• Design, build, and deploy infrastructure
• Conduct disaster recovery testing
• Maintain relationships with internal and external stakeholders

Professional Services Engineer

Marketing

• Build and lead the Bangalore Technical Marketing Engineer team
• Hire, onboard, and develop talent while scaling the regional center of excellence
• Serve as senior in-region point of contact for India-based Product Management and Engineering partners
• Provide local leadership and time-zone coverage for covered products and solutions
• Own technical marketing end-to-end for multiple assigned technology areas
• Define technical narratives, claims, proof of value, and competitive stories for integrated solutions
• Collaborate with Product Management and Engineering across the product lifecycle in India and globally
• Build expert-level understanding of assigned products, solutions, and their customer value
• Direct and personally contribute to technical reports, whitepapers, reference architectures, blogs, videos, talk tracks, demos, and technical enablement
• Oversee demos, sandboxes, and TCO/ROI calculators using AI-enabled demo-creation tools and usage instrumentation
• Evangelize NetApp and assigned technologies at conferences, webinars, videos, and social media
• Gather customer, field, and sales insights and channel them to Product Management for roadmap input
• Partner with TME leaders across the Americas and EMEA to maintain consistent narratives, content standards, and operating models

Director, Technical Marketing Engineer

Manager

• Lead and define intranet strategy and governance across the enterprise
• Manage solutions for internal SharePoint-based websites
• Communicate technical information to 500+ stakeholders
• Oversee the PoliteMail email analytics program
• Manage employees and contractors, including goals, priorities, contracts, and budgets
• Lead team priorities, metrics, and goals; communicate weekly and quarterly wins
• Develop and track SharePoint usage, engagement, and customer satisfaction metrics
• Oversee processes, templates, and tools for tracking requests, sites, and stakeholders
• Support approximately 35% of key stakeholder intranet projects and relationships
• Create specifications, troubleshoot issues, manage timelines, edit sites, propose layouts, track and test changes, engage with IT, and communicate progress and meeting decisions
• Investigate new website tools, technologies, and email metrics solutions
• Partner with stakeholders to explore and responsibly apply AI capabilities across the intranet platform
• Oversee stakeholder training through classes, support materials, and monthly communications
• Assist stakeholders with issues and provide in-depth technical information on SharePoint and other tools
• Understand and troubleshoot permissions as required

Manager, Intranet Solutions

Solutions Engineer

• Build and manage strong relationships with technical peers in key enterprise customer accounts
• Lead technical strategy to increase penetration into UK enterprise customer targets across multiple verticals
• Oversee pre-sales activities including presentations, demonstrations and sizing
• Apply appropriate NetApp specialist expertise to customer opportunities
• Influence and support channel route-to-market activities with partner resellers and service integrators
• Understand customer needs and create and articulate solutions to buying centres
• Demonstrate emerging technologies that support customer transformation
• Identify new sales opportunities and build pipeline
• Develop technical solutions aligned with customer needs and requirements
• Progress opportunities through campaigns to close and win sustained pipeline
• Refine solutions to maximize revenue and serve as technical authority on final solution proposals
• Develop customer-centric objectives into complete NetApp solutions

Senior Solutions Engineer

Full-stack Engineer

• Work within a development team of 3–8 engineers to build, maintain, and enhance the open-source application platform
• Manage the full application lifecycle, including infrastructure provisioning, application installation, and reliable production operation
• Take end-to-end ownership of requirements analysis, design, implementation, testing, and deployment
• Lead design and implementation of complex development initiatives
• Mentor junior engineers
• Collaborate with development teams, operations teams, and product managers
• Apply DevOps best practices as part of a global team operating 24x7

Mid/Senior Software Engineer

Support Engineer

• Provide technical support to customers, customer support personnel, and field support staff
• Diagnose, troubleshoot, repair, and debug NetApp hardware and software products
• Address hardware, software, multi-system, multi-vendor, and multi-network interoperability issues
• Respond to post-sales customer support issues via phone, email, web, chat, or Active Support
• Monitor and respond to alerts on customer systems
• Raise support cases for Active IQ/AutoSupport alerts and direct customer requests
• Research customer issues and follow up with recommendations and action plans
• Troubleshoot customer environments across NetApp hardware and software products
• Collect and analyze multi-platform logs to identify issues and determine root cause
• Collaborate with other Technical Support Engineers to facilitate customer solutions
• Escalate complex cases to senior Technical Support Engineers or Escalation Engineers
• Leverage internal technical expertise, knowledge bases, and support tools
• Create knowledge base articles
• Share best practices with Technical Support Center staff and learn about new technologies and storage applications

Technical Support Engineer

Engineering Manager

• Lead, mentor, and grow a distributed team of open source engineers
• Define and execute the open source engagement strategy and team OKRs
• Partner with Product Management to incorporate community feedback into product planning
• Collaborate with Product, Engineering, and Support to resolve complex upstream-project issues
• Represent NetApp within strategic open source communities, foundations, and working groups
• Build relationships with maintainers and influence project direction and governance
• Track team objectives, delivery plans, risks, budgets, and resource allocation
• Drive hiring, onboarding, performance management, coaching, and career development
• Foster collaboration, innovation, inclusion, and continuous improvement
• Promote best practices for community participation and open source contributions
• Encourage adoption of AI tools and practices that improve productivity
• Provide executive updates and stakeholder communications
• Participate in community discussions, technical forums, and industry events

Manager, Software Engineer

Account Executive

• Own and drive the territory strategy
• Identify whitespace, expand existing accounts, and build a pipeline supporting consistent over-attainment
• Develop deep relationships with customers, partners, and key stakeholders
• Understand business drivers, technical priorities, and decision processes
• Partner with Solutions Engineers to build, position, and deliver compelling solutions aligned to customer outcomes
• Build and leverage relationships with channel partners (VARs) to create demand, expand reach, and accelerate deal execution
• Lead complex sales cycles end-to-end, including discovery, qualification (MEDDICC), solution positioning, deal structuring, and closing
• Maintain disciplined pipeline management and forecasting accuracy
• Drive in-quarter execution and long-term account planning
• Orchestrate internal resources including Partner Managers, Specialists, and Customer Success

Client Executive

Program Manager

• Own and drive the resolution of critical customer escalations with end-to-end accountability
• Conduct comprehensive situation assessments to understand customer concerns, business impact, risks, and resolution requirements
• Develop and execute resolution plans balancing customer satisfaction, business priorities, timelines, and costs
• Serve as the primary point of contact for executive stakeholders throughout complex customer engagements
• Restore and maintain customer trust through effective communication, transparency, and advocacy
• Lead global, cross-functional virtual teams across multiple geographies, functions, and time zones
• Influence stakeholders and drive alignment across Engineering, Support, Sales, Product Management, Professional Services, and Leadership teams
• Facilitate collaboration, remove obstacles, and drive accountability across teams
• Build trusted relationships with executives, customers, partners, and internal stakeholders
• Provide executive-level updates, action plans, risk assessments, and recommendations
• Manage expectations and facilitate decision-making during high-pressure situations
• Identify recurring trends, root causes, and systemic issues impacting customer experience
• Drive initiatives enhancing support quality, operational effectiveness, and customer satisfaction
• Lead or contribute to strategic projects and transformation initiatives
• Document lessons learned, best practices, and operational improvements
• Manage multiple high-priority escalations, projects, and initiatives simultaneously
• Maintain accurate documentation, monitor progress, identify risks, and implement mitigation strategies
• Drive measurable outcomes aligned with NetApp's customer success objectives