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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing advanced technical support for NetApp Keystone environments, including troubleshooting, performance monitoring, and managing service functions. Proficient in diagnosing complex issues across multi-cloud platforms and collaborating with technical teams to enhance customer satisfaction.
Highest-signal resume keywords
NetApp Storage Systems (ONTAP 9 AFF/ASA/FAS)Networking Protocols (NFS, CIFS, SAN, iSCSI, TCP/IP, RAID)Cloud Solutions (Azure, Google Cloud Provider, AWS)NCDA CertificationVirtualization Technologies (VMware, Hyper-V, Citrix)
ATS Keywords
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Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportPerformance TroubleshootingData MigrationCapacity MonitoringIncident Analysis
Soft Skills
Strong Communication SkillsInterpersonal SkillsProblem-Solving Skills
Tools & Technologies
NetApp KeystoneKnowledge Base ManagementMonitoring Tools
Certifications & Qualifications
NCDA Certification
Industry Keywords
Multi-Vendor InteroperabilityFirmware UpdatesRisk MitigationDNSActive Directory
Tech Stack
Tools & technologiesAWSAzureCitrixCloudDNSNFSTCP/IPVMware
About the role
Key responsibilities & impact- Provide advanced technical support to customers, customer support personnel, and field support staff
- Monitor, diagnose, and troubleshoot NetApp Keystone environments across hardware, software, and multi-system/multi-vendor/multi-network interoperability issues
- Manage Keystone-specific service functions, including releases, patches, advisories, vulnerabilities, risk mitigation, and firmware updates
- Plan and execute OS, software, and hardware upgrades, patch installations, data migrations, and design best practices
- Develop and execute rollback plans and best-practice recommendations
- Monitor Keystone capacity utilization, performance levels, capacity, data efficiency, IOPS, latency, and thresholds
- Collect and maintain hardware, OS, firmware, incident, EOS, tool, licensing, contract, and entitlement status data
- Disseminate risks, alerts, and security bulletins to relevant teams
- Diagnose and resolve complex issues involving Keystone products, customer environments, and Azure, Google Cloud Provider, and AWS environments
- Respond to post-sales customer support issues via phone, email, web, or chat
- Analyze multi-platform logs to identify issues and determine root causes
- Collaborate with Technical Support Engineers and escalation teams to facilitate solutions and identify defects
- Create and improve knowledge base articles
- Mentor and coach Technical Support Engineers and share best practices
Requirements
What you’ll need- 5+ years of relevant technical support experience
- Extensive hands-on experience with networking protocols and storage technologies, including NFS, CIFS, SAN, iSCSI, TCP/IP, and RAID
- Proven experience with NetApp Storage Systems (ONTAP 9 AFF/ASA/FAS, E-Series) and associated management tools
- NCDA Certification within first 6 months of hire
- Experience with virtualization technologies including VMware, Hyper-V, and Citrix
- Experience with cloud solutions and performance issue detection under load
- Strong written and verbal communication skills in English
- Fluency in Japanese and English
- Proven ability to diagnose and resolve complex issues using advanced analytical and creative problem-solving skills
- Ability to proactively identify potential issues, raise concerns early, and propose preventative resolutions
- Strong interpersonal skills for managing stressful or ambiguous situations and delivering superior customer service
- Familiarity with DNS, NIS, and Active Directory
- Expertise in performance troubleshooting, including throughput, latency, and high-load bottlenecks in NetApp systems
- Track record of collaborating with senior internal and external stakeholders and contributing to cross-team initiatives
Benefits
Comp & perks- 完全週休2日制（土・日）
- 有給休暇
- 夏季休暇（3日）
- 年末年始休暇（12/29～1/3）
- ボランティア休暇（5日間）
- 私傷病・ファミリー休暇
- Global Wellness Day
- 出産休暇（20週）
- 育児休暇（10日間）
- 養老介護休暇（10日間）
- フレックス制 or 裁量労働制
- 通勤交通費
- 社会保険完備
- 確定拠出型年金
- NetApp独自の保険プログラム（団体総合生活保障保険、総合福祉団体定期保険、団体長期障害所得補償保険）
- インフルエンザ予防接種
- エンプロイー・アシスタンス・プログラム
- 英語自己啓発サポート
- 社員持ち株会（ESPP）