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Tech Stack
Tools & technologiesAnsibleAWSAzureCloudGoogle Cloud PlatformKubernetesLinuxMicroservicesNFSOpenShiftPythonSwitchingTerraformVMware
About the role
Key responsibilities & impact- Provide support to Cloud and Managed Services customers
- Respond to incidents
- Work on service requests
- Perform problem management
- Contribute to infrastructure improvements
- Support varied clientele in a 24x7 storage operations environment
- Design, build, and deploy infrastructure
- Conduct disaster recovery testing
- Maintain relationships with internal and external stakeholders
Requirements
What you’ll need- Typically requires a minimum of 2–4 years of related experience
- Bachelor’s or any master’s degree, or equivalent combination of professional education/training and applicable work experience
- Thorough understanding and experience with compute, virtualization, and networks, including VMware vSphere, Microsoft OS and Applications, and backup technologies
- Working knowledge of containers and Ansible highly desired
- Experience with microservices, OpenShift, and Kubernetes beneficial
- Experience writing basic PowerShell/Python scripts required
- Experience or knowledge of NetApp technologies including CVO, StorageGRID, E-Series, CVS, Cloud Backup, Cloud Secure, Cloud Sync, Cloud DataSense, Astra, Trident, and Amazon FSx for ONTAP highly regarded
- Windows and Linux server administration, monitoring, troubleshooting, replication technologies, security hardening, and performance knowledge advantageous
- ITIL methodology knowledge and certification desirable
- Understanding of managed services delivery and entry-level cloud certifications highly desirable
- Knowledge of Infrastructure as Code tools, especially Terraform
- Strong understanding of storage protocols and technologies including CIFS, NFS, iSCSI, Fibre Channel switching, and networks
- Working knowledge of monitoring platforms, WANs, SANs, backup, and disaster recovery platforms
- Strong customer communication and documentation skills
- Working knowledge of AWS, GCP, and Azure desirable
- NetApp cloud-based certification such as Technology Associate (NCTA) good to have
- Positive, proactive, team-oriented attitude with a flexible and innovative approach to work
Benefits
Comp & perks- 24x7 Storage operations team environment
- Remote delivery work arrangement