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Tech Stack
Tools & technologiesAWSAzureCitrixCloudGoogle Cloud PlatformKubernetesLinuxUnixVMware
About the role
Key responsibilities & impact- Provide post-sales technical support for NetApp storage and cloud solutions, including AFF, FAS, and Cloud Volumes ONTAP
- Troubleshoot complex hardware, software, and cloud infrastructure issues
- Analyze logs and identify root causes
- Deliver effective solutions to customers
- Collaborate with cross-functional teams to support next-generation data center technologies
Requirements
What you’ll need- 3 to 5 years of experience in technical support, storage administration, or infrastructure support
- Strong troubleshooting and root cause analysis skills
- Excellent verbal and written communication skills in English
- Experience in two or more of the following areas: NetApp storage solutions and Data ONTAP; NAS/SAN storage technologies; Linux/UNIX or Windows administration; data protection and backup technologies; virtualization platforms (VMware, Hyper-V, Citrix); cloud platforms (AWS, Azure, GCP) and Kubernetes; storage performance tuning and high-availability solutions; enterprise application interoperability and infrastructure support
- Bachelor’s degree in Computer Science, Electrical Engineering, Information Technology, or a related field; or equivalent work experience
- Relevant industry certifications in storage, cloud, or infrastructure technologies are preferred