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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in diagnosing and troubleshooting NetApp products and storage systems, with a strong foundation in UNIX, Windows, and Networking administration. Proficient in utilizing analytical tools and logs to resolve complex system issues while providing exceptional customer support in high-pressure environments.
Highest-signal resume keywords
NetApp Storage SystemsUNIX AdministrationWindows AdministrationTechnical SupportInterpersonal Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingSystem AnalysisNFSCIFSSANRAIDTCPIPData ONTAPE-Series Operating SystemAI Powered Applications
Soft Skills
Customer ServiceProblem SolvingAdaptabilityLearning Aptitude
Tools & Technologies
PerfstatPacket TracesASUP Logs
Industry Keywords
Technical SupportStorage SolutionsMulti-Vendor InteroperabilityVirtualization Networking
Tech Stack
Tools & technologiesNFSTCP/IPUnix
About the role
Key responsibilities & impact- Provide technical support to customers, customer support personnel and field support staff
- Diagnose, troubleshoot, repair and debug NetApp products
- Handle hardware and software issues involving NetApp storage systems and solutions
- Address multi-system, multi-vendor and multi-network interoperability issues
- Analyze system issues using tools, logs, perfstat, packet traces and ASUP logs
- Work with customers in high-stress and ambiguous situations
- Utilize new technologies in a customer-facing environment
Requirements
What you’ll need- 1-3 years of experience in UNIX, Windows, Virtualization Networking administration or technical support is required
- Experience on utilizing or developing AI powered applications or tools is a plus
- Basic understanding of NFS, CIFS, SAN, RAID, TCPIP and Networking
- Knowledge of NetApp Storage System operating systems such as Data ONTAP or E-Series Operating System EOS
- Knowledge of NetApp solutions developed around E-Series and/or FAS storage systems
- Experience using tools, logs and support tools such as perfstat, packet traces and ASUP logs to analyze system issues
- Good interpersonal communication and customer service skills
- Strong aptitude for learning new technologies and utilizing them in a customer-facing environment
- Ability to follow standard engineering principles and practices
- Creative approach to problem solving
- Ability to accept rotation shift or on-call standby during afterhours, or shift changes based on work requirements
- Fluent verbal and written Chinese and Japanese; read/write English
- Bachelor's degree in Computer Science, Electrical Engineering or related field, or equivalent work experience