VP of Engineering, Reliability, Quality

NetApp

. Own the executive escalation process end to end, including triage, resolution, and status communication for high-severity customer-impacting issues .

Posted 11/3/2026full-timeSan Jose • California • United StatesLead💰 $323,000 - $418,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive engineering leadership with a focus on quality, reliability, and release engineering across large-scale, multi-product platforms. Proven ability to drive cross-organizational collaboration and influence engineering standards and metrics.

Highest-signal resume keywords

Engineering LeadershipRelease EngineeringQuality AssuranceExecutive CommunicationCross-Organizational Coordination

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Quality MetricsCI/CDBuild/Release PipelinesSystem TestingRoot-Cause AnalysisIntegration TestingPerformance TestingLongevity TestingEscalation ManagementEngineering Management

Soft Skills

Leadership DevelopmentCommunication

Certifications & Qualifications

Bachelor’s Degree in Computer ScienceMaster’s Degree in Electrical Engineering

Industry Keywords

Infrastructure SoftwareSystems SoftwareCustomer EscalationsEngineering StandardsMulti-Product Platform

About the role

Key responsibilities & impact

Own the executive escalation process end to end, including triage, resolution, and status communication for high-severity customer-impacting issues
Lead release engineering, including build, packaging, qualification, and release gating
Lead system testing, including integration, performance and scale, longevity, and customer-specific testing
Define and evolve NetApp’s organization-wide quality motion, standards, metrics, and accountability processes
Drive root-cause analysis and systemic prevention programs
Own CI/CD quality gates and central test infrastructure and tooling
Build, develop, and retain a high-performing engineering leadership team across Escalations, Release Engineering, and System Test
Partner with Support, Product Management, and engineering leaders across the customer-facing lifecycle
Provide quality and risk perspectives on major releases and roadmap decisions
Lead an organization of roughly 300 engineers and influence engineering teams outside the reporting line

Requirements

What you’ll need

15+ years of engineering leadership in infrastructure or systems software
8+ years leading multiple layers of engineering management
Track record owning quality, reliability, escalations, or release engineering at scale for a complex, multi-product platform
Experience leading large-scale, executive-visibility customer escalations to resolution
Experience with cross-org coordination with Support and field teams
Track record driving adoption of standards or metrics across engineering teams outside the reporting line
Excellent executive communication
Deep familiarity with release engineering practice, including build/release pipelines, qualification gates, and CI/CD
Experience building or scaling system test organizations
Experience restructuring or right-sizing engineering teams based on evidence
Leadership style grounded in developing others
Bachelor’s or Master’s degree in Computer Science, Electrical Engineering, or a related field

Benefits

Comp & perks

Health Insurance
Life Insurance
Retirement or Pension Plans
Paid Time Off
Various Leave options
Performance-Based Incentives
Employee stock purchase plan
Restricted stocks (RSU’s)
Comprehensive benefits package