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NetCov

Solutions Architect

NetCov

. Own the overall HaloPSA design, including ticket types, workflows, queues, SLAs, categories, teams, and client/self-service portal experience .

Posted 10/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $105,000 - $125,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in HaloPSA administration, including workflow design, integrations, and reporting, while effectively communicating technical concepts to non-technical stakeholders. Proficient in SQL and automation tools, with a strong understanding of managed services economics and service management frameworks.

Highest-signal resume keywords
HaloPSA AdministrationSQL ProficiencyAPI Integration ExperienceAI Enablement in PSAManaged Services Economics

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Workflow DesignReportingIntegrationsScriptingAutomation Tools
Soft Skills
Documentation SkillsCommunication Skills
Tools & Technologies
HaloPSADynamics 365 Business CentralHubSpotDatto RMMMicrosoft Power Platform
Certifications & Qualifications
HaloPSA Certifications
Industry Keywords
Managed ServicesITILService ManagementTicket LifecycleService Delivery

Tech Stack

Tools & technologies
ITSMSQL

About the role

Key responsibilities & impact
  • Own the overall HaloPSA design, including ticket types, workflows, queues, SLAs, categories, teams, and client/self-service portal experience
  • Design and maintain the platform data model and configuration standards for a multi-site, multi-brand national operation
  • Establish governance practices, change control, configuration documentation, sandbox/development environments, and a platform roadmap
  • Evaluate HaloPSA features and releases and execute upgrades with minimal disruption
  • Perform day-to-day administration, including workflows, business rules, custom fields, templates, reports, and dashboards
  • Manage users, roles, permissions, and security
  • Serve as Tier 3 escalation for platform issues, troubleshooting integrations, automations, and unexpected behavior
  • Train staff and produce documentation and best practices
  • Build and maintain service-delivery KPI reports, dashboards, and scheduled distributions
  • Develop cross-platform analytics using SQL queries, views, and datasets combining HaloPSA data with Datto RMM, HubSpot, and Dynamics 365 Business Central
  • Audit report definitions, reconcile figures with Finance and Service Delivery expectations, and maintain reporting performance
  • Design and maintain integrations involving Datto RMM, HubSpot, and Dynamics 365 Business Central
  • Use the HaloPSA API, webhooks, Power Automate, Zapier, or custom scripts for integrations and automation
  • Identify and automate manual service-lifecycle processes
  • Lead adoption of AI capabilities for ticket triage, summarization, response drafting, and knowledge article generation
  • Evaluate, pilot, measure, and scale AI features that improve ticket deflection, resolution times, and technician efficiency
  • Partner with Service Delivery, Sales, Finance, Engineering, and leadership

Requirements

What you’ll need
  • Three or more years of demonstrable, hands-on HaloPSA administration experience, including direct ownership of building and maintaining workflows, SLAs, integrations, and reporting
  • Experience working in or with an MSP, with an understanding of managed services economics, including agreements, recurring revenue, and utilization
  • Proven experience designing a HaloPSA environment or leading a major re-architecture or scale-up
  • Deep knowledge of PSA concepts, including ticket lifecycle, SLAs, queuing and routing, contracts and billing structures, client portals, and knowledge management
  • Strong API and integration experience (REST APIs, webhooks, and JSON)
  • Proficiency with at least one scripting or automation toolset
  • Demonstrated SQL proficiency, including the ability to write queries against a production database and convert them into reliable reporting
  • Excellent documentation and communication skills, with the ability to translate business requirements into platform configuration and explain technical design to non-technical stakeholders
  • Experience supporting a large, multi-site or national organization (hundreds of users and thousands of tickets per month)
  • Direct experience integrating HaloPSA with Dynamics 365 Business Central, HubSpot, and/or Datto RMM
  • Experience with AI enablement in a PSA or ITSM context, such as prompt engineering, AI-assisted triage, or evaluation of AI features
  • HaloPSA certifications or formal training
  • Familiarity with ITIL or another service management framework
  • Experience with Microsoft Power Platform, including Power Automate, or data warehousing and business intelligence concepts

Benefits

Comp & perks
  • Competitive base salary plus performance-based incentives and commissions
  • Continuous training
  • Career development
  • Opportunities for advancement
  • Collaborative culture
  • Occasional travel for on-site meetings