NetCov

Solutions Engineer

• Own the overall HaloPSA design, including ticket types, workflows, queues, SLAs, categories, teams, and client/self-service portal experience
• Design and maintain the platform data model and configuration standards for a multi-site, multi-brand national operation
• Establish governance practices, change control, configuration documentation, sandbox/development environments, and a platform roadmap
• Evaluate HaloPSA features and releases and execute upgrades with minimal disruption
• Perform day-to-day administration, including workflows, business rules, custom fields, templates, reports, and dashboards
• Manage users, roles, permissions, and security
• Serve as Tier 3 escalation for platform issues, troubleshooting integrations, automations, and unexpected behavior
• Train staff and produce documentation and best practices
• Build and maintain service-delivery KPI reports, dashboards, and scheduled distributions
• Develop cross-platform analytics using SQL queries, views, and datasets combining HaloPSA data with Datto RMM, HubSpot, and Dynamics 365 Business Central
• Audit report definitions, reconcile figures with Finance and Service Delivery expectations, and maintain reporting performance
• Design and maintain integrations involving Datto RMM, HubSpot, and Dynamics 365 Business Central
• Use the HaloPSA API, webhooks, Power Automate, Zapier, or custom scripts for integrations and automation
• Identify and automate manual service-lifecycle processes
• Lead adoption of AI capabilities for ticket triage, summarization, response drafting, and knowledge article generation
• Evaluate, pilot, measure, and scale AI features that improve ticket deflection, resolution times, and technician efficiency
• Partner with Service Delivery, Sales, Finance, Engineering, and leadership

Explore Solutions Architect at NetCov. Review requirements and application details.

Solutions Architect

• Own the overall HaloPSA design, including ticket types, workflows, queues, SLAs, categories, teams, and client/self-service portal experience
• Design and maintain the platform data model and configuration standards for a multi-site, multi-brand national operation
• Establish governance practices, including change control, configuration documentation, sandbox and development environments, and a platform roadmap
• Evaluate HaloPSA features and releases, and plan and execute upgrades with minimal service disruption
• Perform day-to-day administration, including workflows, business rules, custom fields, templates, reports, and dashboards
• Manage users, roles, permissions, and security across the organization
• Serve as Tier 3 escalation for platform issues, troubleshooting integrations, automations, and unexpected system behavior
• Train and enable staff and produce platform documentation and best practices
• Build and maintain service delivery KPI reports, dashboards, and scheduled distributions
• Develop cross-platform analytics using SQL queries, views, and datasets combining HaloPSA data with Datto RMM, HubSpot, and Dynamics 365 Business Central
• Partner with leadership to define actionable metrics and maintain reporting accuracy and performance
• Audit report definitions and reconcile figures with Finance and Service Delivery expectations
• Design, build, and maintain integrations between HaloPSA, Datto RMM, HubSpot, and Dynamics 365 Business Central
• Use the HaloPSA API, webhooks, Power Automate, Zapier, or custom scripts for integrations and automation
• Identify and automate manual service-lifecycle processes
• Lead adoption of HaloPSA AI capabilities, including ticket triage, summarization, response drafting, and knowledge article generation
• Evaluate, pilot, measure, and scale AI features that improve ticket deflection, resolution times, and technician efficiency
• Partner with Service Delivery, Sales, Finance, and Engineering
• Occasionally travel for on-site meetings

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Solutions Architect

Solutions Architect