Contract Operations Manager

Netrix Global

. Lead the end-to-end customer contracting process and oversee daily Contract Operations function .

Posted 9/25/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Lead the end-to-end customer contracting process and oversee daily Contract Operations function
Own the lifecycle for customer contracts, including SOWs, Change Orders, MSAs, service agreements, amendments, renewals, and related commercial documents
Oversee contract intake, review, approvals, redline coordination, execution, retention, and archival
Ensure contractual documentation is complete, properly approved, and compliant with established standards and processes
Coordinate handoff of executed contracts to downstream business teams
Review Statements of Work and commercial documentation for completeness, consistency, operational readiness, and compliance
Evaluate and improve contracting workflows with Legal, Sales, Service Delivery, and other stakeholders
Identify bottlenecks and implement scalable solutions to improve efficiency, visibility, and cycle times
Drive automation initiatives that reduce manual effort and improve stakeholder experience
Establish and maintain service-level expectations and operational controls
Serve as primary liaison between business stakeholders and Legal
Coordinate contract reviews, issue identification, risk escalation, and resolution of contractual matters
Review and coordinate negotiation of customer MSAs, SOWs, amendments, and other commercial agreements
Support approval matrices, playbooks, templates, and contracting standards
Provide contract process guidance and issue resolution
Collaborate with Sales, Finance, Service Delivery, Security, and Customer Success
Manage and optimize contract workflows within CLM and Salesforce platforms
Maintain contract repositories, reporting, documentation standards, and data integrity
Develop reporting to identify bottlenecks and process inefficiencies
Lead and develop the Contract Operations team
Establish team priorities, workload management practices, and performance expectations
Promote accountability, continuous improvement, and customer service
Improve contract turnaround times while maintaining compliance and quality
Increase visibility and accountability throughout contracting
Streamline workflows through automation and simplification
Strengthen adoption of CLM and Salesforce contracting processes
Build cross-functional partnerships and develop a scalable Contract Operations function

Requirements

What you’ll need

Bachelor's degree or equivalent experience
5+ years of experience in Contract Operations, Contract Management, Contract Administration, Legal Operations, or a related field
Experience supporting technology services, managed services, outsourcing, cloud, cybersecurity, professional services, or consulting agreements
Experience supporting customer contracts, SOWs, Change Orders, and commercial agreements
Strong experience with Salesforce and contract-related business processes
Experience working with or administering a Contract Lifecycle Management (CLM) platform
Strong project management, stakeholder management, and process improvement skills
Excellent organizational, communication, and problem-solving abilities
Experience with DocuSign CLM or similar CLM platforms preferred
Experience within a technology services, managed services, consulting, or SaaS organization preferred
Experience implementing workflow automation and process optimization initiatives preferred
Familiarity with AI-enabled workflow and contracting solutions preferred

Benefits

Comp & perks

Competitive compensation package
Comprehensive group benefits to meet the needs of you and your family
Flexibility
Time off when you need it
Casual work environment
Remote/home office option
Reasonable accommodations for persons with disabilities