Netrix Global

Analyst

• Provide timely and accurate tier-one technical support through incoming call and email queues
• Monitor tickets generated by Network Management Systems for critical network problems, troubleshoot issues, and escalate to the appropriate provider
• Monitor and enforce system security and identity-verification guidelines
• Create client user accounts and access rights when applicable
• Provide exceptional customer service and educate clients on system operations and applications
• Research, resolve, and respond to incidents and requests using the Knowledge Base and incident-management standards
• Troubleshoot basic and moderately complex user problems to ensure customer productivity
• Manage open incidents by following up with support personnel and affected users
• Provide onsite support at customer locations as required
• Maintain knowledge of ITIL incident-management best practices
• Participate in onboarding and training new employees
• Write technical documentation for the Service Desk knowledge base
• Participate in projects improving Service Desk quality and efficiency
• Communicate problem trends and unresolved problems to Service Desk staff and management
• Escalate issues using clients’ on-call processes when necessary
• Monitor corporate email for maintenance, outage, and process updates
• Work at least three holidays per year for customer-contact queue coverage
• Use a personal mobile phone for MFA access to Netrix systems

Service Desk Analyst I

Project Manager

• Manage the complete life cycle of assigned projects within the Cloud Security Stack in the Professional Services organization
• Interface directly with client resources and sponsors, internal delivery managers, engineering resources, and account executives
• Work closely with globally located technical delivery teams
• Develop, execute, and improve project action plans using project management methodologies
• Communicate project and program status to executive management and escalate risks and issues
• Create and execute project plans, change orders, agendas, and status reports
• Identify needed resources and assign individual responsibilities
• Manage day-to-day operational aspects and project scope
• Review team deliverables before passing them to clients
• Apply methodologies and enforce project standards
• Prepare engagement reviews and quality assurance procedures
• Minimize project exposure and risk
• Manage multiple projects with one-week to one-month life cycles
• Track risks, hardware, and personnel
• Collaborate with engineers to extract technical information
• Ensure project documents are complete, current, and appropriately stored
• Facilitate team and client meetings
• Hold regular project team status meetings
• Keep project teams informed of organizational changes and corporate news
• Communicate relevant project information to superiors
• Deliver engaging, informative, and well-organized presentations
• Resolve or escalate issues in a timely manner

Senior Project Manager

Operations

• Own the end-to-end lifecycle for customer contracts, including SOWs, Change Orders, MSAs, service agreements, amendments, renewals, and related commercial documents
• Oversee contract intake, review, approvals, redline coordination, execution, retention, and archival
• Ensure contractual documentation is complete, properly approved, and consistent with established contracting standards and processes
• Coordinate effective handoff of executed contracts to downstream business teams
• Review Statements of Work and related commercial documentation for completeness, consistency, operational readiness, and compliance
• Evaluate and improve contracting workflows with Legal, Sales, Service Delivery, and other stakeholders
• Identify process bottlenecks and implement scalable solutions to improve efficiency, visibility, and cycle times
• Drive automation initiatives that reduce manual effort and improve stakeholder experience
• Establish and maintain service-level expectations and operational controls
• Serve as the primary liaison between business stakeholders and Legal
• Coordinate contract reviews, issue identification, risk escalation, and resolution of contractual matters
• Review and coordinate negotiation of customer MSAs, SOWs, amendments, and other commercial agreements
• Identify and escalate contractual, operational, and commercial risks
• Support approval matrices, playbooks, templates, and contracting standards
• Provide contract process guidance and issue resolution
• Collaborate with Sales, Finance, Service Delivery, Security, and Customer Success
• Serve as business owner for contract lifecycle management processes and related systems
• Manage and optimize contract workflows within CLM and Salesforce
• Maintain contract repositories, reporting, documentation standards, and data integrity
• Develop reporting to identify bottlenecks and process inefficiencies
• Lead and develop the Contract Operations team
• Establish team priorities, workload management practices, and performance expectations
• Promote accountability, continuous improvement, and customer service
• Improve contract turnaround times while maintaining compliance and quality
• Increase visibility and accountability throughout the contracting process
• Streamline workflows through automation and process simplification
• Strengthen adoption of CLM and Salesforce contracting processes
• Build partnerships across Sales, Finance, Service Delivery, and Operations
• Develop a scalable Contract Operations function supporting company growth

Legal Operations Manager

• Lead the end-to-end customer contracting process and oversee daily Contract Operations function
• Own the lifecycle for customer contracts, including SOWs, Change Orders, MSAs, service agreements, amendments, renewals, and related commercial documents
• Oversee contract intake, review, approvals, redline coordination, execution, retention, and archival
• Ensure contractual documentation is complete, properly approved, and compliant with established standards and processes
• Coordinate handoff of executed contracts to downstream business teams
• Review Statements of Work and commercial documentation for completeness, consistency, operational readiness, and compliance
• Evaluate and improve contracting workflows with Legal, Sales, Service Delivery, and other stakeholders
• Identify bottlenecks and implement scalable solutions to improve efficiency, visibility, and cycle times
• Drive automation initiatives that reduce manual effort and improve stakeholder experience
• Establish and maintain service-level expectations and operational controls
• Serve as primary liaison between business stakeholders and Legal
• Coordinate contract reviews, issue identification, risk escalation, and resolution of contractual matters
• Review and coordinate negotiation of customer MSAs, SOWs, amendments, and other commercial agreements
• Support approval matrices, playbooks, templates, and contracting standards
• Provide contract process guidance and issue resolution
• Collaborate with Sales, Finance, Service Delivery, Security, and Customer Success
• Manage and optimize contract workflows within CLM and Salesforce platforms
• Maintain contract repositories, reporting, documentation standards, and data integrity
• Develop reporting to identify bottlenecks and process inefficiencies
• Lead and develop the Contract Operations team
• Establish team priorities, workload management practices, and performance expectations
• Promote accountability, continuous improvement, and customer service
• Improve contract turnaround times while maintaining compliance and quality
• Increase visibility and accountability throughout contracting
• Streamline workflows through automation and simplification
• Strengthen adoption of CLM and Salesforce contracting processes
• Build cross-functional partnerships and develop a scalable Contract Operations function

Contract Operations Manager

Manager

• Lead the end-to-end customer contracting process and oversee daily Contract Operations function
• Own the lifecycle of customer contracts, including SOWs, Change Orders, MSAs, service agreements, amendments, renewals, and related commercial documents
• Oversee contract intake, review, approvals, redline coordination, execution, retention, and archival
• Ensure contractual documentation is complete, properly approved, and consistent with contracting standards and processes
• Coordinate handoff of executed contracts to downstream business teams
• Review Statements of Work and related commercial documentation for completeness, consistency, operational readiness, and compliance
• Evaluate and improve contracting workflows with Legal, Sales, Service Delivery, and other stakeholders
• Identify bottlenecks and implement scalable solutions to improve efficiency, visibility, and cycle times
• Drive automation initiatives that reduce manual effort and improve stakeholder experience
• Establish and maintain service-level expectations and operational controls
• Serve as primary liaison between business stakeholders and Legal
• Coordinate contract reviews, issue identification, risk escalation, and resolution of contractual matters
• Review and coordinate negotiation of customer MSAs, SOWs, amendments, and other commercial agreements
• Identify and escalate contractual, operational, and commercial risks
• Support approval matrices, playbooks, templates, and contracting standards
• Provide contract process guidance and issue resolution
• Collaborate with Sales, Finance, Service Delivery, Security, and Customer Success
• Serve as business owner for CLM processes and related systems
• Manage and optimize contract workflows within CLM and Salesforce
• Maintain contract repositories, reporting, documentation standards, and data integrity
• Develop reporting to identify bottlenecks and process inefficiencies
• Lead and develop the Contract Operations team
• Establish team priorities, workload management practices, and performance expectations
• Promote accountability, continuous improvement, and customer service
• Improve contract turnaround times while maintaining compliance and quality
• Increase visibility and accountability throughout contracting
• Streamline workflows through automation and process simplification
• Strengthen adoption of CLM and Salesforce contracting processes
• Build partnerships across Sales, Finance, Service Delivery, and Operations
• Develop a scalable Contract Operations function supporting company growth

Contracts Manager

• Lead the end-to-end customer contracting process and oversee daily Contract Operations function
• Own the lifecycle for customer contracts, including SOWs, Change Orders, MSAs, service agreements, amendments, renewals, and related commercial documents
• Oversee contract intake, review, approvals, redline coordination, execution, retention, and archival
• Ensure documentation is complete, properly approved, and aligned with contracting standards
• Coordinate handoff of executed contracts to downstream business teams
• Review Statements of Work and related commercial documentation for completeness, consistency, operational readiness, and compliance
• Evaluate and improve contracting workflows with Legal, Sales, Service Delivery, and other stakeholders
• Identify bottlenecks and implement scalable solutions to improve efficiency, visibility, and cycle times
• Drive automation initiatives that reduce manual effort and improve stakeholder experience
• Establish and maintain service-level expectations and operational controls
• Serve as primary liaison between business stakeholders and Legal
• Coordinate contract reviews, issue identification, risk escalation, and resolution of contractual matters
• Review and coordinate negotiation of customer MSAs, SOWs, amendments, and other commercial agreements
• Support approval matrices, playbooks, templates, and contracting standards
• Provide contract process guidance and issue resolution
• Collaborate with Sales, Finance, Service Delivery, Security, and Customer Success
• Serve as business owner for CLM processes and related systems
• Manage and optimize contract workflows within CLM and Salesforce
• Maintain contract repositories, reporting, documentation standards, and data integrity
• Develop reporting to identify bottlenecks and process inefficiencies
• Improve contract turnaround times while maintaining compliance and quality
• Increase visibility and accountability throughout contracting
• Streamline workflows through automation and process simplification
• Strengthen adoption of CLM and Salesforce contracting processes
• Build cross-functional partnerships
• Develop a scalable Contract Operations function supporting company growth