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Contracts Manager
Netrix Global. Lead the end-to-end customer contracting process and oversee daily Contract Operations function .
Tech Stack
Tools & technologiesCloudCyber Security
About the role
Key responsibilities & impact- Lead the end-to-end customer contracting process and oversee daily Contract Operations function
- Own the lifecycle of customer contracts, including SOWs, Change Orders, MSAs, service agreements, amendments, renewals, and related commercial documents
- Oversee contract intake, review, approvals, redline coordination, execution, retention, and archival
- Ensure contractual documentation is complete, properly approved, and consistent with contracting standards and processes
- Coordinate handoff of executed contracts to downstream business teams
- Review Statements of Work and related commercial documentation for completeness, consistency, operational readiness, and compliance
- Evaluate and improve contracting workflows with Legal, Sales, Service Delivery, and other stakeholders
- Identify bottlenecks and implement scalable solutions to improve efficiency, visibility, and cycle times
- Drive automation initiatives that reduce manual effort and improve stakeholder experience
- Establish and maintain service-level expectations and operational controls
- Serve as primary liaison between business stakeholders and Legal
- Coordinate contract reviews, issue identification, risk escalation, and resolution of contractual matters
- Review and coordinate negotiation of customer MSAs, SOWs, amendments, and other commercial agreements
- Identify and escalate contractual, operational, and commercial risks
- Support approval matrices, playbooks, templates, and contracting standards
- Provide contract process guidance and issue resolution
- Collaborate with Sales, Finance, Service Delivery, Security, and Customer Success
- Serve as business owner for CLM processes and related systems
- Manage and optimize contract workflows within CLM and Salesforce
- Maintain contract repositories, reporting, documentation standards, and data integrity
- Develop reporting to identify bottlenecks and process inefficiencies
- Lead and develop the Contract Operations team
- Establish team priorities, workload management practices, and performance expectations
- Promote accountability, continuous improvement, and customer service
- Improve contract turnaround times while maintaining compliance and quality
- Increase visibility and accountability throughout contracting
- Streamline workflows through automation and process simplification
- Strengthen adoption of CLM and Salesforce contracting processes
- Build partnerships across Sales, Finance, Service Delivery, and Operations
- Develop a scalable Contract Operations function supporting company growth
Requirements
What you’ll need- Bachelor's degree or equivalent experience
- 5+ years of experience in Contract Operations, Contract Management, Contract Administration, Legal Operations, or a related field
- Experience supporting technology services, managed services, outsourcing, cloud, cybersecurity, professional services, or consulting agreements
- Experience supporting customer contracts, SOWs, Change Orders, and commercial agreements
- Strong experience with Salesforce and contract-related business processes
- Experience working with or administering a Contract Lifecycle Management (CLM) platform
- Strong project management, stakeholder management, and process improvement skills
- Excellent organizational, communication, and problem-solving abilities
- Preferred: Experience with DocuSign CLM or similar CLM platforms
- Preferred: Experience within a technology services, managed services, consulting, or SaaS organization
- Preferred: Experience implementing workflow automation and process optimization initiatives
- Preferred: Familiarity with AI-enabled workflow and contracting solutions
- Shift: 9 a.m. to 6 p.m., Monday to Friday
- The role requires some travel
Benefits
Comp & perks- Swiss Medical: SMG-30 (family members included)
- AWS and Azure certifications
- Happy club: Pedidos Ya
- Internet and connectivity
- Competitive salary and benefits
- English in company
- Ability to work remotely
- An awesome learning environment for you to develop
- Comprehensive group benefits to meet the needs of you and your family
- Flexibility
- Time off when you need it
- Casual work environment