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Project Manager
Netrix Global. Manage the onboarding or startup of Netrix managed services to new and existing clients in accordance with Statements of Work .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Project Management and Coordination, particularly in IT projects and Managed Service Provider environments. Capable of leading cross-functional teams and ensuring effective onboarding and service delivery while maintaining customer satisfaction and identifying sales opportunities.
Highest-signal resume keywords
Project Management ExperienceManaged Service Provider TechnologiesCross-Functional Team LeadershipCustomer Communication ManagementRevenue Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project Management TechniquesService Transition ManagementCloud Infrastructure ManagementManaged Security ServicesIT Service Desk Management
Soft Skills
AdaptabilityCustomer Experience FocusMulti-Tasking AbilityEffective Communication
Industry Keywords
Managed ServicesOnboardingService OffboardingStatements of WorkService Delivery
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Manage the onboarding or startup of Netrix managed services to new and existing clients in accordance with Statements of Work
- Manage multiple-service tower onboards for new customers, new services for existing customers, and service changes for existing customers
- Manage standalone technology projects for existing Managed Services customers
- Manage service offboarding at the end of contracts
- Lead cross-functional project teams staffed with technical resources from Service Delivery Teams
- Interact with Sales, Finance, Delivery Teams, and clients during projects and service onboardings
- Drive timely and effective turn-up of Managed Services and associated revenue
- Provide a positive and consistent customer experience as the face of Netrix
- Apply industry-standard project management and Netrix processes and procedures
- Enable effective downstream management of services through effective onboardings
- Ensure timely and accurate revenue for services provided
- Identify additional sales opportunities through customer and Netrix interactions
- Manage customer expectations and communications from kickoff through status calls and other communications
- Manage adherence to schedule and scope
Requirements
What you’ll need- Minimum 3 years’ Project Management/Coordination experience with IT projects and/or leading, coordinating or managing customer or service transitions
- Base level experience and understanding of Managed Service Provider (MSP) technologies and services such as Cloud Infrastructure Management, Managed Security Services and IT Service Desks
- Ability to adapt and learn from new assignments and situations
- Ability to lead cross-functional teams working with customers
- Ability to handle multiple assignments in a fast-paced environment
- Experience/knowledge of project management techniques and tools
- Some travel required
Benefits
Comp & perks- Competitive compensation package
- Comprehensive group benefits to meet the needs of you and your family
- Flexibility
- Time off when you need it
- Casual work environment
- Remote/home office option
- Reasonable accommodations for persons with disabilities