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Senior Network Engineer
Netrix Global. Serve as a Tier 3 technical escalation resource and senior service-delivery lead for assigned managed-network clients .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in network engineering, including advanced troubleshooting, root-cause analysis, and the design and optimization of complex network solutions. Proficient in managing client relationships and leading technical discussions while ensuring effective communication and documentation.
Highest-signal resume keywords
Tier 3 TroubleshootingRouting and SwitchingPalo Alto Networks FirewallsTCP/IP and BGPIT Service Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Network EngineeringRoot-Cause AnalysisSD-WANVPNConfiguration ManagementDisaster RecoveryNetwork MonitoringCisco CatalystCisco ISR/ASRNetwork Access Controls
Soft Skills
Effective CommunicationOrganizationDocumentationPrioritizationFollow-Through
Tools & Technologies
ServiceNowNetwork Monitoring PlatformsPalo Alto PanoramaCisco NexusITSM Platforms
Certifications & Qualifications
CCNP EnterpriseCCNP SecurityPCNSE
Industry Keywords
Managed NetworkService ProviderIncident ResponseService ImprovementLifecycle Management
Tech Stack
Tools & technologiesCloudDNSFirewallsITSMServiceNowSwitchingTCP/IP
About the role
Key responsibilities & impact- Serve as a Tier 3 technical escalation resource and senior service-delivery lead for assigned managed-network clients
- Resolve complex network outages, chronic performance issues, configuration defects, and service-impacting conditions
- Lead advanced troubleshooting and root-cause analysis across routing, switching, firewalls, SD-WAN, wireless, VPN, circuits, network services, and monitoring platforms
- Develop and validate remediation plans, corrective actions, implementation procedures, rollback plans, and post-change verification steps
- Support P1/P2 incident response with technical analysis, impact assessment, stakeholder updates, and post-incident follow-through
- Identify recurring incidents, monitoring gaps, technical debt, capacity constraints, single points of failure, and supportability risks
- Design, implement, and optimize scalable LAN, WAN, data-center, cloud-connected, and secure remote-access solutions
- Configure and maintain advanced routing and switching technologies
- Manage and optimize enterprise firewall platforms, including Palo Alto Networks firewalls, Panorama, GlobalProtect, security policies, threat-prevention profiles, and high-availability configurations
- Develop, test, and document failover, resiliency, and disaster-recovery strategies
- Create and maintain technical documentation, standards, diagrams, runbooks, knowledge articles, and operational support procedures
- Provide technical leadership and mentorship to junior engineers and operations teams
- Own or co-lead recurring service reviews for assigned managed-network clients
- Lead customer-facing operational and strategic discussions and communicate service performance, risks, dependencies, priorities, and decisions
- Maintain account continuity across incidents, problems, changes, recurring issues, lifecycle concerns, customer priorities, and cross-functional dependencies
- Prepare executive-ready status updates, risk summaries, root-cause follow-up, service-improvement plans, and roadmap inputs
- Coordinate technical and customer escalations, tracking impact, ownership, communications, dependencies, next actions, and closure criteria
- Partner with operations, service desk, incident leadership, engineering, account management, project management, and other service teams
- Support post-incident reviews and confirm preventive-action completion or escalation
- Maintain visibility into lifecycle, firmware, capacity, resiliency, monitoring coverage, circuit dependencies, configuration standards, and technical debt
- Analyze operational data and ticket trends to prioritize service-improvement actions
- Develop and track corrective-action and service-improvement plans through completion, validation, or escalation
- Contribute to quarterly business reviews, annual planning, lifecycle roadmaps, modernization initiatives, and account strategy
- Identify lifecycle, modernization, resiliency, capacity, automation, or professional-services needs and coordinate technical discovery and handoff
Requirements
What you’ll need- 7+ years of dedicated network engineering experience in a large-scale enterprise, service provider, or managed-services environment
- Demonstrated Tier 3 troubleshooting and root-cause analysis experience during complex or high-impact network incidents
- Deep hands-on experience with routing, switching, firewalls, VPNs, SD-WAN, monitoring, network access controls, and carrier or circuit dependencies
- Advanced knowledge of TCP/IP, BGP, OSPF, EIGRP, MPLS, Spanning Tree, QoS, IPsec, DNS, DHCP, SNMP, and RADIUS/TACACS+
- Experience designing and supporting Cisco Catalyst and Nexus switching and Cisco ISR/ASR routing platforms, or comparable enterprise platforms
- Strong hands-on experience with Palo Alto Networks firewalls and Panorama
- Experience with IT service management practices, including incident, problem, change, request, escalation, SLA/KPI, backlog, and continual-improvement disciplines
- Demonstrated ability to lead client-facing meetings and communicate effectively with engineers, operations teams, business stakeholders, and executives
- Strong written communication, organization, documentation, prioritization, and follow-through skills
- Ability to manage multiple client and technical priorities while maintaining accurate action tracking and reliable customer communications
- Must work US business hours, 8 am–5 pm CT
- Must work both weekends
- CCNP Enterprise, CCNP Security, PCNSE, or an equivalent advanced networking or security certification preferred
- Experience supporting multi-site managed-network environments and participating in recurring customer service reviews or QBRs preferred
- Hands-on familiarity with ServiceNow or a comparable ITSM platform and network monitoring and reporting platforms preferred
- Experience developing RCA documentation, lifecycle plans, resiliency assessments, technical roadmaps, service-improvement plans, and executive summaries preferred
- Associate or bachelor’s degree in information technology, networking, engineering, or a related field, or equivalent practical experience preferred
Benefits
Comp & perks- Competitive compensation package
- Comprehensive group benefits to meet the needs of you and your family
- Flexibility
- Time off when you need it
- Casual work environment
- Remote/home office option
- Some travel required