NETS

IT Support

• Oversee installation, configuration, patching, and maintenance of hardware and system software for on-premises environments
• Ensure high availability, performance, and security of infrastructure systems supporting business operations
• Manage physical data centers, server rooms, racks, cabling, and environmental equipment
• Lead infrastructure troubleshooting and incident resolution to minimise downtime and ensure rapid response
• Coordinate infrastructure upgrades, hardware refreshes, and capacity planning
• Implement and enforce security controls for on-premises systems in alignment with organisational policies
• Maintain infrastructure documentation, inventory, and asset tracking
• Collaborate with application and security teams for seamless IT operations
• Provide technical guidance, mentoring, and leadership to infrastructure support teams across Windows, Linux, Storage, and Network
• Support business continuity and disaster recovery planning for on-premises infrastructure

IT Infrastructure Principal Engineer