Principal Customer Success Engineer

NETSCOUT

. Work with customers to troubleshoot and resolve complex network and product issues .

Posted 11/2/2026full-timeAshburn • Virginia • United StatesLead💰 $94,500 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in network management and customer relationship management, with a strong ability to troubleshoot complex network issues and provide effective solutions. Proficient in writing technical documentation and contributing to knowledge bases while ensuring customer satisfaction and access to critical data.

Highest-signal resume keywords

Network ManagementCustomer Relationship ManagementCisco Certification (CCNA/CCNP)Linux Certification (RHTC)Technical Writing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingNetwork Problem ResolutionMulti-Tiered Applications SupportVoice/Video SupportVMwareCloud TechnologiesSecurityBig Data EnvironmentsWindows Operating SystemUnix Operating System

Soft Skills

Attention to DetailMulti-TaskingRemote Collaboration

Tools & Technologies

NETSCOUT Product SuiteKnowledge Management Database

Certifications & Qualifications

Public TrustCisco Certification (CCNA/CCNP)Linux Certification (RHTC)Security+CISSPProject Management Certification (PMP)Server Hardware Support Certification (Dell DOSD)VMware Certification

Industry Keywords

Network ManagementCustomer CareTechnical ArticlesKnowledge Base Contribution

Tech Stack

Tools & technologies

CloudLinuxPMPUnixVMware

About the role

Key responsibilities & impact

Work with customers to troubleshoot and resolve complex network and product issues
Interface with support, development, and SQA teams to identify and resolve product issues
Research and develop technical tips and solutions using NETSCOUT's Knowledge Management database
Advise customers on network management best practices using the NETSCOUT product suite
Ensure customers have access to critical data supporting their business objectives
Support server operating systems, multi-tiered applications, voice/video, VMware, cloud, security, and big data environments
Write technical articles outlining problem resolution and troubleshooting steps
Contribute knowledge to the knowledge base

Requirements

What you’ll need

Public Trust required
Bachelor’s Degree in Computer Science/Network Security or equivalent discipline
Minimum of 7 years in network management supporting external customers
2 plus years in critical and managed customer care
Proven expertise in customer relationship and management
Experience working remotely, but cooperatively with HQ
Demonstrated ability to identify and resolve complex network problems
Cisco Certification (CCNA minimum, CCNP preferred)
Linux Certification (RHTC minimum)
Knowledge of Windows and Unix operating system environments
Ability to write technical articles outlining problem resolution and troubleshooting steps and contribute knowledge to the knowledge base
Ability to multi-task with strong attention to detail
Ability to travel up to 25%
Security+ and/or CISSP certifications a plus
Project Management Certification a plus (PMP)
Server Hardware Support Certification a plus (Dell DOSD)
VMware Certification a plus

Benefits

Comp & perks

Generous vacation package
Equity
Matching 401k plan
Tuition reimbursement
Attractive medical and dental coverage options
Domestic partner benefits
Health and Dependent Care spending accounts and Health Savings Account options
Life and Disability Benefits
Volunteer Time Off
Matching Charitable Gifts
Professional development opportunities
Individual, management, and leadership training and development programs