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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in pre-sales technical support, network observability, and application performance management, with a strong ability to articulate solutions and build relationships with enterprise customers. Proficient in delivering presentations and managing technical activities to achieve sales goals.
Highest-signal resume keywords
Pre-Sales EngineeringNetwork ObservabilityCisco Routing and SwitchingTCP/IP and SNMP KnowledgeFormal Presentation Training
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Network Performance ManagementFault/Alert ManagementCyber Security ConceptsSDN/NFVVirtualizationPublic/Private CloudTrend Analysis ConceptsLAN/WAN TopologiesApplication Performance ManagementNetwork Infrastructure Concepts
Soft Skills
Exceptional Verbal CommunicationExceptional Written CommunicationExceptional OrganizationTime ManagementSelf-Motivated
Tools & Technologies
HP/OVIBM TivoliEMC SMARTSArcSightSplunkServiceNowNGenius Product ExperienceWebExMeeting PlaceRFI/RFP Creation
Certifications & Qualifications
CCNACCNPCCIEBachelor's Degree in Computer ScienceMBA
Industry Keywords
Pre-Sales Technical SupportEnterprise CustomersNetwork SecurityApplication EngineerNetwork Support Engineer
Tech Stack
Tools & technologiesCloudCyber SecurityLinuxServiceNowSplunkSwitchingTCP/IPVoIP
About the role
Key responsibilities & impact- Assist the Sales team in reaching revenue goals through quality pre-sales technical support and presentations
- Articulate NETSCOUT solution value to prospective buyers
- Represent NETSCOUT as the product solution specialist
- Develop business and technical strategies with Account Managers and the Regional Director
- Investigate prospect needs and develop strategies to win business
- Assist Sales teams with tactical sales decisions
- Identify compelling events and business problems and offer solutions
- Provide specialized technical support using NETSCOUT best practices and available resources
- Lead technical activities for assigned accounts, including building relationships across customer IT silos
- Document customer infrastructure, understand challenges and identify potential projects
- Assist Sales teams in achieving financial targets and accurately assessing and forecasting opportunities
- Create and deliver proofs of concept and manage competitive bakeoffs
- Prepare and deliver onsite or remote presentations using WebEx or Meeting Place
- Conduct canned or live product demonstrations
- Lead whiteboard discussions presenting NETSCOUT solutions to customers, resellers and integrators
- Explore system usage scenarios with users and discover upsell opportunities
- Adapt to situations involving multiple integrators on a common customer network
- Travel within the assigned territory and region
Requirements
What you’ll need- 8 plus years as a pre-sales engineer, Network Support Engineer, Application Engineer or in a pre-sales technical support role
- Minimum 5 year's experience in Network Observability, NPM, APM, AIOPS
- Experience working with Enterprise customers to understand technical challenges and requirements and effectively propose desired solutions
- Proven pre-sales record of success and achievement for themselves and their team
- Strong Networking and Application background desired
- Working knowledge of Linux/Windows operating systems
- Cultural familiarity with and experience in doing business within the Region
- Technical skills in Cisco routing, switching, gateways and applications
- Knowledge of TCP/IP, SNMP, Netflow, VoIP
- Knowledge of LAN/WAN topologies, including MPLS, Frame and ATM
- Trend analysis concepts
- Network Security concepts
- Network infrastructure concepts
- Network performance management
- Fault/Alert management concepts
- Cyber Security concepts
- Operating systems including Linux and NT
- SDN/NFV
- Virtualization
- Public/Private Cloud
- Experience responding to or creating RFI or RFPs
- Must have attended formal sales training teaching presales techniques
- Exceptional verbal and written communication skills
- Exceptional organization, time management and multitasking skills
- Self-motivated and constantly looking for ways to improve product and process
- Bachelor's Degree in Computer Science or Software Engineering or equivalent (preferred education)
- MBA preferred
- Formal presentation training
- CCNA, CCNP or CCIE certification is a plus
- Experience with HP/OV, IBM Tivoli, EMC SMARTS, ArcSight, Splunk or ServiceNow is a plus
- AI Operations or SOC experience is a plus
- nGenius product experience is an advantage
- Experience conducting or participating in security audits is a plus
Benefits
Comp & perks- Generous vacation package
- Equity
- Matching 401k plan
- Tuition reimbursement
- Attractive medical and dental coverage options
- Domestic partner benefits
- Health and Dependent Care spending accounts and Health Savings Account options
- Life and Disability Benefits
- Volunteer Time Off
- Matching Charitable Gifts
- Professional development opportunities
- Individual, management, and leadership training and development programs