Customer Onboarding Manager

NetVendor

. Serve as the main point of contact for new PMC customers from contract signature through vendor activation .

Posted 10/6/2026full-timeRemote • United StatesMid-LevelSenior💰 $85,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading customer-facing implementations, ensuring measurable outcomes such as time-to-value and customer satisfaction. Proficient in project management, communication, and collaboration with cross-functional teams to drive successful onboarding experiences.

Highest-signal resume keywords

Customer-Facing ImplementationsProject ManagementCommunication SkillsData-Driven MindsetStakeholder Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Onboarding KPIsVendor Enrollment CampaignsAccount ProvisioningIntegrationsData Setup

Soft Skills

EmpathyOrganizational SkillsProactive CommunicationIssue ResolutionFacilitation

Tools & Technologies

Project Management ToolsCRM Tools

Industry Keywords

Customer SuccessSales CollaborationOperations CoordinationKickoff MeetingsCustomer Engagement

About the role

Key responsibilities & impact

Serve as the main point of contact for new PMC customers from contract signature through vendor activation
Lead structured kickoff meetings to define success criteria, timeline, and roles across PMC and NetVendor teams
Transition new accounts with Sales and the Director of Customer Growth, ensuring complete context, defined success criteria, and clear expectations
Drive customer engagement through regular updates, proactive guidance, and milestone tracking
Coordinate account provisioning, integrations, and data setup
Maintain customer momentum through proactive communication and issue resolution
Ensure PMCs are vendor-ready and equipped to drive vendor enrollment campaigns internally
Collaborate with Customer Relationship Managers to create adoption plans and ensure seamless handoff into ongoing relationship management
Track and report onboarding KPIs, including time-to-launch, vendor enrollment rates, and customer satisfaction
Identify risks or bottlenecks early and take corrective action to keep launches on track
Provide structured feedback to Product, Operations, and Enablement teams on process improvements and documentation
Deliver a best-in-class onboarding experience that reinforces NetVendor’s value and accelerates revenue realization

Requirements

What you’ll need

Proven ability to lead customer-facing implementations with measurable outcomes (time-to-value, adoption rates, satisfaction)
Exceptional project management and communication skills, able to coordinate multiple stakeholders and timelines
Strong executive presence and comfort facilitating kickoff meetings and client updates
Experience partnering with Sales, Operations, and Customer Success to ensure seamless handoffs
Data-driven mindset with comfort using project management or CRM tools for tracking progress and reporting results
Organized, empathetic, and energized by helping customers achieve success and realize revenue quickly

Benefits

Comp & perks

Medical, dental, and vision insurance
HSA, FSA, and DCFSA
Long- and short-term disability insurance
Company-paid standard life insurance
Generous paid time off policy
Paid holidays: 7 per year + 1 floating holiday
Maternity Leave
401(k) with company match
Employee Assistance Program