NetVendor

Supervisor

• Supervise and support frontline employees for the Data Processing Team
• Conduct regular coaching sessions, performance reviews, and one-on-ones
• Monitor attendance, scheduling, and workload distribution
• Motivate team members to achieve individual and team goals
• Assist with hiring, onboarding, and training new employees
• Foster a collaborative and customer-focused work environment
• Provide direction and guidance to team members to ensure prompt and efficient handling of requests
• Continuously evaluate workflows and procedures, recommending improvements to enhance efficiency
• Track team KPIs and operational metrics
• Review processing queues, response times, and productivity reports
• Identify process improvement opportunities
• Provide actionable feedback and coaching based on performance data to frontline employees
• Prepare reports for management on team performance and trends
• Ensure adherence to company policies, security standards, and SOPs
• Maintain accurate documentation and workflows
• Support implementation of new tools, systems, and procedures
• Promote continuous improvement initiatives

Document Processing Supervisor

Processor

• Review, process, and verify critical documents, including insurance certificates, bonds, licenses, and cancellation/reinstatement notices
• Efficiently process documents in a timely manner
• Use Optical Character Recognition (OCR) software to verify and process insurance documents
• Collaborate with agents, vendors, property managers, customer service representatives, and account managers to resolve document-related issues
• Adapt to evolving document processing needs
• Assist with additional responsibilities as assigned

Document Processor

Full-stack Engineer

• Architect and elevate the GTM systems ecosystem, with HubSpot at the center, across the full customer lifecycle
• Connect GTM technology and data, integrating Clay, Apollo, OnRamp, and internal NetVendor data
• Build automation, AI agents, and AI-enabled workflows to eliminate manual work and accelerate execution
• Explore and prototype emerging GTM technologies and bring valuable solutions from concept to production
• Build data infrastructure for segmentation, routing, workflows, forecasting, predictability, reporting, and decision-making
• Develop scalable reporting and analytics infrastructure, including dashboards, scorecards, and funnel and lifecycle reporting
• Continuously improve and document solutions to ensure scalability, transparency, maintainability, and adoption
• Report to the Director of RevOps and work closely with GTM leadership

Document Processing Supervisor

Document Processor

GTM Engineer