Networking For Future (NFF)

General

• Design, document, and implement AWS Connect contact flows for dynamic call routing
• Develop and deploy chatbots and conversational AI using Amazon Connect
• Configure and maintain Amazon Connect instances, user profiles, routing profiles, and security profiles
• Ensure KPI metrics are collected and available within AWS Connect
• Configure and maintain custom dashboards and reports in Amazon Connect and Amazon QuickSight
• Review Amazon Connect usage data and cloud monitoring tools such as Amazon CloudWatch, reporting findings to the supervisor
• Set up and manage outbound voice campaigns and customer surveys using Amazon Connect Outbound Campaigns and Contact Flows
• Ensure outbound campaigns comply with regulations, including caller ID settings, call times, and contact attempts
• Design and implement integrations between AWS Connect, CRMs, and other systems using AWS Lambda and other AWS services
• Continuously enhance designs to improve contact center efficiency, reliability, and availability
• Collaborate with security staff and supervisors to document and implement security control processes
• Apply change control and configuration management to production modifications
• Troubleshoot AWS Connect technical issues and provide timely updates to the supervisor
• Implement system revisions to maintain and improve performance

Explore Senior AWS Connect Specialist at Networking For Future (NFF). Review requirements and application details.

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Senior AWS Connect Specialist