AWS Engagement Manager

NeuraFlash

. Own and manage customer relationships from a delivery perspective across a portfolio of AWS and Amazon Connect engagements .

Posted 10/8/2026full-timeRemote • United StatesSeniorLead💰 $87,400 - $266,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in managing customer relationships and delivering AWS solutions, with a strong focus on solution architecture, pre-sales advisory, and client satisfaction. Proven ability to lead complex engagements and drive project direction while ensuring compliance and quality delivery.

Highest-signal resume keywords

AWS Solution ArchitectureClient-Facing LeadershipPre-Sales ExperienceContact Center Solution DesignProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Solution ArchitectureAWS Solutions DeliveryEnd-to-End Architecture DesignSDLC UnderstandingSOW CreationChange Order ManagementData Model DesignQA StrategyUser Experience DesignIntegration Design

Soft Skills

Excellent CommunicationStorytelling Skills

Tools & Technologies

Amazon ConnectCCaaS Ecosystems

Industry Keywords

Customer EngagementProject GovernanceEnterprise Delivery MethodologyAI-Enabled Delivery PracticesCross-Functional Team Management

Tech Stack

Tools & technologies

AWSSDLC

About the role

Key responsibilities & impact

Own and manage customer relationships from a delivery perspective across a portfolio of AWS and Amazon Connect engagements
Provide direction, guidance, and oversight to project teams and serve as an escalation point
Ensure quality delivery, client satisfaction, security, and compliance requirements
Drive project or program direction from a product ownership standpoint
Advise customers on outcomes, value delivered, and further transformation opportunities
Participate in sales cycles, including discovery, scoping, estimating, staffing, and account growth planning
Transition customers from sales to delivery through SOW reviews, role definition, kickoff, and onboarding
Coordinate staffing with operations, staffing, and business-unit leadership teams
Drive internal initiatives involving solution delivery capabilities, enterprise delivery methodology, and reusable assets
Champion AI-enabled delivery practices
Contribute at a leadership level and support company growth and scaling
Travel up to 25% for customer projects and company events

Requirements

What you’ll need

10+ years of consulting experience with solution architecture, pre-sales advisory, and client-facing leadership
5+ years leading complex customer engagements or solution workstreams involving 15+ team members
5+ years architecting, selling, and delivering AWS solutions
Deep expertise in contact center or AWS-based solution design, such as Amazon Connect and/or integrated CCaaS ecosystems
Proven pre-sales experience, including discovery leadership, solution mapping, scoping, estimation, and presenting technical and business value to C-level and VP-level stakeholders
Hands-on experience designing end-to-end architectures across requirements, solution blueprinting, user experience, integrations, data models, QA strategy, and go-live readiness
Strong understanding of the full SDLC and program governance
Experience managing distributed cross-functional solution teams, including developers, technical architects, business analysts, and QA resources
Experience creating SOWs, Level of Effort estimates, and Change Orders
Excellent communication and storytelling skills
Education is optional

Benefits

Comp & perks

Remote and in-person work options
Flexible work culture and schedule
Travel opportunities for certain roles, anticipated up to 25%
Company town halls and meetings
Team celebrations and social events