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AWS Engagement Manager
NeuraFlash. Own and manage customer relationships from a delivery perspective across the NeuraFlash, Part of Accenture portfolio .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in managing customer relationships and leading complex solution delivery initiatives, with a strong focus on AWS solutions and contact center design. Proven ability to drive project direction, ensure client satisfaction, and advocate for innovative delivery practices.
Highest-signal resume keywords
AWS Solution ArchitectureClient-Facing LeadershipPre-Sales AdvisoryContact Center DesignSolution Delivery Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Solution ArchitectureEnd-to-End Architecture DesignSDLC UnderstandingSolution MappingData Model DesignQA StrategyChange Order CreationLevel of Effort EstimationStakeholder AlignmentUser Experience Design
Soft Skills
Excellent CommunicationStorytelling SkillsInfluencing Decision-MakingTeam LeadershipCommercial Acumen
Tools & Technologies
Amazon ConnectCCaaS EcosystemsEnterprise Delivery MethodologyAI-Enabled Delivery Practices
Industry Keywords
Consulting ExperienceCustomer EngagementsIterative Software DevelopmentProject GovernanceSales Cycles
Tech Stack
Tools & technologiesAWSSDLC
About the role
Key responsibilities & impact- Own and manage customer relationships from a delivery perspective across the NeuraFlash, Part of Accenture portfolio
- Provide direction, guidance, and oversight to project teams and serve as an escalation point
- Ensure quality delivery, client satisfaction, security, and compliance requirements are met
- Drive project or program direction from a product ownership standpoint
- Advise customers on outcomes, value delivered, and further transformation opportunities
- Participate in customer sales cycles, including discovery, scoping, estimates, staffing needs, and account growth planning
- Transition customers from sales to delivery through SOW reviews, role definition, kickoffs, and onboarding
- Coordinate staffing and mitigate staffing risks with operations, staffing, and business-unit leadership
- Drive internal initiatives involving solution delivery capabilities, enterprise delivery methodology, and reusable assets
- Champion AI-enabled delivery practices within approved tools and client data-handling requirements
- Contribute at a leadership level, advocate for the brand, and help the company grow and scale
Requirements
What you’ll need- 10+ years of consulting experience with a strong blend of solution architecture, pre-sales advisory, and client-facing leadership across iterative software development initiatives
- 5+ years leading complex customer engagements or solution workstreams of 15+ team members, with direct accountability for solution strategy, technical direction, and stakeholder alignment
- 5+ years of experience architecting, selling, and delivering AWS solutions
- Deep expertise in Contact Center or AWS-based solution design, such as Amazon Connect, and/or integrated CCaaS ecosystems
- Proven pre-sales experience, including discovery leadership, solution mapping, scoping, estimation, and presenting technical and business value to C-level and VP-level stakeholders
- Hands-on experience designing end-to-end architectures across requirements, solution blueprinting, user experience, integrations, data models, QA strategy, and go-live readiness
- Strong understanding of the full SDLC and program governance
- Experience shaping and managing distributed cross-functional solution teams, including developers, technical architects, business analysts, and QA resources
- Strong commercial acumen, including creating SOWs, Level of Effort estimates, Change Orders, and supporting sales motions
- Excellent communication and storytelling skills, including executive conversations, whiteboarding future-state architectures, roadmap creation, and influencing decision-making
- Travel up to 25% for customer projects and company events
Benefits
Comp & perks- Remote and in-person work options
- Flexible working arrangements
- Travel opportunities, with anticipated travel up to 25%
- Company events and team celebrations
- Town halls and company meetings with executive participation