AWS Project Manager

NeuraFlash

. Plan, initiate, and lead the full lifecycle delivery of contact center (CCaaS), conversational AI, and agentic solutions and migrations .

Posted 10/8/2026full-timeRemote • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing the full lifecycle delivery of Contact Center as a Service (CCaaS) projects, including AI solutions and Agile methodologies. Proven ability to facilitate client engagement, manage project financials, and lead cross-functional teams to achieve business objectives.

Highest-signal resume keywords

Project Management ExperienceContact Center as a Service (CCaaS) ImplementationsAmazon Connect ImplementationsAWS Certified Solutions ArchitectAgile Scrum Master

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementAI Delivery SolutionsUser Story GroomingRequirements FacilitationContact Center TechnologyAgentic AI SolutionsEstimation/SizingSOW/Change Order ContractingAgile MethodologiesSoftware Development Lifecycle

Soft Skills

Strong Presentation SkillsCommunication SkillsInfluencing Without AuthorityConflict ResolutionDecision-Making

Tools & Technologies

JiraSmartsheetAI-Assisted ToolsAWSIVR Technology

Certifications & Qualifications

AWS Certified Cloud PractitionerAWS Certified Solutions Architect

Industry Keywords

Contact CenterConversational AIProfessional ServicesConsulting EnvironmentUser Acceptance Testing

Tech Stack

Tools & technologies

AWSCloud

About the role

Key responsibilities & impact

Plan, initiate, and lead the full lifecycle delivery of contact center (CCaaS), conversational AI, and agentic solutions and migrations
Monitor and manage project financials, scope and change control, schedules, dependencies, milestones, and risks
Facilitate status meetings and publish weekly status reports communicating progress, risks, and milestones
Act as the client's primary day-to-day point of contact and build customer relationships
Lead Outcomes and Business Objectives sessions, define success metrics, and track progress
Establish client and project team roles, decision rights, and dependencies
Partner with Solution and Technical Architects to manage requirements and user stories through design and delivery
Support client presentations during requirements, design, pilot, and user acceptance testing sessions
Facilitate User Acceptance Testing, coordinate test plans, track defects, and drive resolution
Support end-user training and ensure client readiness
Plan and coordinate production cutover and post-go-live hypercare
Coordinate distributed customer and delivery teams, including AWS teams, vendors, architects, developers, QA, and DevOps
Serve as Agile Scrum Master and guide the software development lifecycle
Apply approved AI-assisted tools to accelerate delivery

Requirements

What you’ll need

5+ years of project management experience in contact center environments, including Contact Center as a Service (CCaaS) implementations
2+ years of hands-on experience as project manager or scrum leader on Amazon Connect implementations
AI delivery/solution experience in a contact center context, specifically overseeing blueprint and implementation projects
Experience working in a professional services/consulting environment
Experience with estimation/sizing and SOW/Change Order contracting
Demonstrated experience facilitating requirements sessions, writing or grooming user stories, and presenting functional content directly to client stakeholders
Experience applying Agile and hybrid approaches to project management
Current AWS Certified Cloud Practitioner or AWS Certified Solutions Architect (Associate or Professional) certification
Working knowledge of contact center technology, including IVR and voice, chat, and SMS channels, call routing, integrations, and reporting
Hands-on experience delivering agentic AI solutions in a contact center context
Hands-on experience with Jira and Smartsheet, or similar project-management and agile tooling
A hybrid skillset; prior experience in roles such as Solution Architect, Product Owner, Functional/Technical Consultant, or Business Analyst
Strong presentation and communication skills
Experience using AI-assisted tools to improve project delivery
Ability to influence without formal authority, resolve conflict, and drive decisions across client and delivery teams
Bachelor's Degree in Business, Engineering, Information Technology or Management (preferred)

Benefits

Comp & perks

Remote work options
Flexible working arrangements
Anticipated travel commitment of up to 25% for certain roles
Company town halls and meetings
Team celebrations and social events