AWS Project Manager

NeuraFlash

. Plan, initiate, and lead the full lifecycle delivery of contact center, conversational AI, and agentic solutions and migrations .

Posted 10/8/2026full-timeRemote • United StatesMid-LevelSenior💰 $87,400 - $266,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in project management within contact center environments, particularly in CCaaS implementations and AI delivery. Proficient in Agile methodologies, stakeholder engagement, and utilizing project management tools to ensure successful project execution.

Highest-signal resume keywords

Project Management ExperienceAmazon Connect ImplementationsAI Delivery SolutionsAWS Certified Cloud PractitionerAgile Scrum Master

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementCCaaS ImplementationsUser Story GroomingRequirements FacilitationAI-Assisted ToolsContact Center TechnologyEstimation/SizingSDLC ProcessDefect TrackingTraining Coordination

Soft Skills

Strong Communication SkillsInfluencing Without AuthorityConflict ResolutionCustomer Relationship BuildingPresentation Skills

Tools & Technologies

JiraSmartsheetAWSAgile ToolingProject Management Tools

Certifications & Qualifications

AWS Certified Cloud PractitionerAWS Certified Solutions Architect

Industry Keywords

Contact CenterConversational AIIVRCall RoutingChange Order ContractingProfessional ServicesUser Acceptance TestingHybrid ApproachesAgentic SolutionsClient Readiness

Tech Stack

Tools & technologies

AWSCloudSDLC

About the role

Key responsibilities & impact

Plan, initiate, and lead the full lifecycle delivery of contact center, conversational AI, and agentic solutions and migrations
Monitor and manage project financials, scope and change control, schedule, dependencies, milestones, and risks
Facilitate status meetings and publish weekly status reports communicating progress, risks, and milestones
Act as the client’s primary day-to-day point of contact and build customer relationships
Lead project kickoff Outcomes and Business Objectives sessions, define success metrics, and track progress
Establish roles, decision rights, and dependencies, and drive client decisions and stakeholder access
Partner with Solution and Technical Architects to capture and trace requirements and user stories through delivery
Assist with client presentations during requirements, design, pilot, and user acceptance testing sessions
Facilitate User Acceptance Testing, coordinate test plans, track defects, and drive resolution
Support end-user training and ensure client readiness
Plan and coordinate production cutover and post-go-live hypercare
Coordinate distributed customer and delivery teams, including AWS teams, vendors, architects, developers, QA, and DevOps
Serve as Agile Scrum Master and guide the SDLC process
Apply AI-assisted tools to accelerate delivery within approved tools and client data-handling requirements

Requirements

What you’ll need

5+ years of project management experience in contact center environments, including CCaaS implementations
2+ years of hands-on experience as project manager or scrum leader on Amazon Connect implementations
AI delivery/solution experience in a contact center context, specifically overseeing blueprint and implementation projects
Experience working in a professional services/consulting environment
Experience with estimation/sizing and SOW/Change Order contracting
Demonstrated experience facilitating requirements sessions, writing or grooming user stories, and presenting functional content directly to client stakeholders
Experience applying Agile and hybrid approaches to project management
Current AWS Certified Cloud Practitioner or AWS Certified Solutions Architect (Associate or Professional) certification
Working knowledge of contact center technology, including IVR and voice, chat, and SMS channels, call routing, integrations, and reporting
Hands-on experience delivering agentic AI solutions in a contact center context
Hands-on experience with Jira and Smartsheet, or similar project-management and agile tooling
A hybrid skillset; prior experience in roles such as Solution Architect, Product Owner, Functional/Technical Consultant, or Business Analyst
Strong presentation and communication skills
Experience using AI-assisted tools to improve project delivery
Ability to influence without formal authority, resolve conflict, and drive decisions across client and delivery teams
Bachelor's Degree in Business, Engineering, Information Technology or Management

Benefits

Comp & perks

Remote work options
Flexible working arrangements
Travel opportunities, with anticipated travel commitment of up to 25% for certain roles
Collaboration with executive team through town halls and company meetings
Team celebrations and social events