AWS Solution Architect

NeuraFlash

. Ensure customer success in building and launching Amazon Connect solutions .

Posted 10/26/2026full-timeRemote • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in AWS services and contact center architecture, with a strong focus on customer success and project management. Capable of leading technical teams and facilitating communication between stakeholders while delivering high-quality solutions.

Highest-signal resume keywords

AWS Services KnowledgeContact Center ArchitectureAPI Integration ExperienceHands-On Scripting ExperienceCustomer-Facing Contact Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PythonJavaC#.NETNode.jsCloudFormationContact Flow DesignLambda IntegrationLex IntegrationCall Center Routing

Soft Skills

Communication SkillsPresentation SkillsTroubleshooting SkillsMentoring SkillsCustomer Management

Tools & Technologies

Salesforce Service CloudJenkinsGitLab CI/CDCodeDeployWorkforce Management Solutions

Certifications & Qualifications

AWS Cloud Practitioner CertificationAWS Developer Associate CertificationAWS Solution Architect CertificationSalesforce Certified Administrator

Industry Keywords

Contact Center SolutionsCCaaSWebRTCSIPAgileScrumTechnology/Software SalesPre-SalesConsultingCampaign Management

Tech Stack

Tools & technologies

AWSCloudJavaJavaScriptJenkinsNode.jsPython.NET

About the role

Key responsibilities & impact

Ensure customer success in building and launching Amazon Connect solutions
Conduct technology assessments and audits to evaluate migration to the AWS Connect CCaaS platform
Facilitate business process reviews to identify customer requirements and processes
Educate customers on AWS value propositions and participate in architectural discussions
Lead customer discovery, build project ROI cases, and deliver ROI presentations and estimates
Translate customer requirements into contact center designs using AWS services and best practices
Oversee and mentor technical teams to deliver Salesforce and AWS Cloud solutions on time, within budget, and to quality standards
Liaise between technical teams and business stakeholders and manage expectations and priorities
Drive best-practice contact center design throughout solution delivery
Manage project and customer communications
Deliver end-user training and documentation
Lead enterprise-level projects with minimal direction from senior management
Lead vision and strategy discussions with contact center and customer service leadership

Requirements

What you’ll need

Customer-facing contact center experience
Experience building integrations across WFM, CRM, and contact center solutions
Experience with communications protocols and APIs such as WebRTC and SIP
Hands-on scripting/coding experience, including Python, Java, C#, .NET, or Node.js
Communication and presentation skills with executives, IT management, and customers
API integration experience
Strong troubleshooting and debugging skills
Experience with CloudFormation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
Knowledge of automation tools and frameworks such as Jenkins, GitLab CI/CD, and CodeDeploy
Contact center architecture knowledge
Experience in technology/software sales, pre-sales, or consulting
Advanced knowledge of AWS services and cloud architecture
Salesforce knowledge and familiarity with Salesforce Service Cloud
Contact center product knowledge of platforms such as Genesys, Cisco, Avaya, or Twilio
Experience with Workforce Management solutions
Experience working with outbound dialers and campaign management
Knowledge of Agile and Scrum software development methodologies
AWS Cloud Practitioner Certification
AWS Developer Associate Certification or Professional
AWS Solution Architect Certification or Professional
Salesforce Certified Administrator

Benefits

Comp & perks

Remote work opportunities
Flexible working arrangements
Travel opportunities, with anticipated travel commitment of up to 25% for certain roles
Collaboration through executive town halls and company meetings
Company celebrations and team events