Salesforce Consultant, Quality Assurance

NeuraFlash

. Serve as the QA point of contact for consultants, clients, program teams, and technical leads .

Posted 10/7/2026full-timeRemote • United StatesMid-LevelSenior💰 $87,400 - $266,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Quality Assurance with a focus on functional, integration, and automated testing, particularly within Salesforce and AWS Connect environments. Proficient in managing defect lifecycles, executing comprehensive testing strategies, and leveraging AI tools to enhance QA processes.

Highest-signal resume keywords

Quality Assurance ManagementSalesforce TestingAWS Connect ImplementationDefect Lifecycle ManagementAPI Testing

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Functional TestingIntegration TestingAutomated TestingPerformance TestingLoad TestingRegression TestingUAT TestingTest Strategy DevelopmentDefect TrackingTest Case Authoring

Soft Skills

Stakeholder CommunicationRisk ManagementProblem SolvingTeam CollaborationLeadership

Tools & Technologies

JiraAzure DevOpsPostmanSeleniumGitHubJenkinsSlackMicrosoft TeamsGoogle DriveConfluence

Industry Keywords

Contact CenterIVR TelephonyAI AgentsTest ManagementITSM

Tech Stack

Tools & technologies

AWSAzureCloudITSMJenkinsJMeterSelenium

About the role

Key responsibilities & impact

Serve as the QA point of contact for consultants, clients, program teams, and technical leads
Define quality strategies, identify risks, establish test strategy and coverage, and deliver reliable solutions
Own QA program management, including resource planning, risk management, defect governance, coordination, and stakeholder reporting
Maintain QA dashboards and prepare status reports for program reviews, steering committees, and go/no-go decisions
Coordinate sandbox, staging, environment, and release strategies with DevOps and release teams
Lead go-live readiness assessments and prepare test completion metrics, defect risk summaries, and sign-off documentation
Provide post-launch hypercare QA support, triage production issues, validate hotfixes, and maintain a known issues log
Validate LLM-powered and Agentic AI features using sampling, accuracy benchmarking, and prompt regression testing
Author test strategies, approaches, scenario-based test cases, acceptance criteria, and traceability matrices
Execute negative, boundary, edge-case, exploratory, functional, integration, regression, performance, load, SIT, E2E, UAT, and go-live testing
Validate configurations, business rules, routing logic, automation workflows, integrations, and data flows
Perform API request/response validation, middleware transformation testing, screen-pop validation, and bidirectional data-sync testing
Facilitate UAT readiness sessions and drive structured stakeholder sign-off
Own defect lifecycle management, including creation, triage, prioritization, SLA tracking, root-cause tagging, trend analysis, and escalation
Track defects, risks, and dependencies and produce quality metrics and defect health reports

Requirements

What you’ll need

3-6 years in Quality Assurance roles
4+ years of hands-on experience with functional, integration, system, and automated testing of Salesforce and/or AWS Connect implementations
Hands-on lead experience delivering at least one contact center and IVR telephony project using Service Cloud Voice, Amazon Connect, Twilio, Avaya, Cisco, or Genesys
Ability to leverage AI Agents to improve team and company efficiency
Ability to operate as a solo QA owner in early project phases
Hands-on experience using mainstream AI/LLM tools
Proficiency with enterprise test management tools such as Jira/Xray, Azure DevOps, Zephyr Scale, TestRail, or qTest
Strong command of Jira for defect lifecycle management
Familiarity with Jenkins, GitHub Actions, or Azure DevOps for CI/CD and DevOps-aware testing
Proficiency with Git-based version control, including GitHub, GitLab, or Bitbucket
Experience with UI automation tools
Proficiency in API testing using Postman, REST Assured, or SoapUI
Hands-on experience with performance and load testing tools such as Cyara, Hammer, JMeter, ContextQA, ContextAI, Tosca, Selenium, or Playwright
Experience using Claude, Copilot, or ChatGPT for QA productivity
Experience with Confluence, Slack, Microsoft Teams, Google Drive, and SharePoint
Contact Center and ITSM domain exposure strongly preferred

Benefits

Comp & perks

Remote and in-person work options
Flexible working arrangements
Travel opportunities, with anticipated travel commitment of up to 25% for certain roles
Collaboration through town halls and company meetings
Team celebrations and social events
Equal employment opportunity protections
Veteran employment opportunities
Work culture focused on trust and understanding rather than fixed hours