Salesforce Engagement Manager

NeuraFlash

. Develop, own, and manage customer relationships from a delivery perspective across the NeuraFlash, Part of Accenture portfolio .

Posted 10/8/2026full-timeRemote • United StatesSeniorLead💰 $87,400 - $266,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in consulting, solution architecture, and client engagement, with a strong focus on Salesforce solutions and customer relationship management. Proven ability to lead complex projects, drive transformation initiatives, and ensure quality delivery while maintaining client satisfaction.

Highest-signal resume keywords

Salesforce Solution ArchitectureClient-Facing LeadershipPre-Sales Advisory ExperienceCross-Functional Team ManagementSDLC Understanding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Solution ArchitectureSalesforce Service CloudSalesforce Experience CloudSalesforce Field ServiceSalesforce Revenue CloudEnd-to-End Architecture DesignRequirements AnalysisSolution BlueprintingData Model DesignQuality Assurance Strategy

Soft Skills

Excellent Communication SkillsStorytelling SkillsDecision-Making Skills

Tools & Technologies

CCaaS EcosystemsSOW Creation ToolsProject Management Software

Industry Keywords

ConsultingCustomer EngagementIterative Software DevelopmentProgram GovernanceChange Orders

Tech Stack

Tools & technologies

CloudSDLC

About the role

Key responsibilities & impact

Develop, own, and manage customer relationships from a delivery perspective across the NeuraFlash, Part of Accenture portfolio
Provide hands-on oversight, direction, guidance, and escalation support to project teams
Ensure compliance, quality delivery, client satisfaction, and project or program direction from a product ownership standpoint
Act as a thought leader helping customers drive outcomes and identify further transformation opportunities
Participate in customer sales cycles, including prospect rapport, scope, estimates, staffing needs, and account growth plans
Transition customers from sales to delivery through SOW reviews, role definition, kickoffs, and client onboarding
Coordinate staffing with operations, staffing teams, and business-unit leadership while managing staffing risks
Drive internal initiatives involving solution delivery capabilities, enterprise delivery methodology, and reusable assets
Contribute at a leadership level, advocate for the brand, and help NeuraFlash, Part of Accenture grow and scale

Requirements

What you’ll need

10+ years of consulting experience with solution architecture, pre-sales advisory, and client-facing leadership across iterative software development initiatives
5+ years leading complex customer engagements or solution workstreams involving 15+ team members
5+ years architecting, selling, and delivering Salesforce solutions across Salesforce clouds
Deep expertise in Contact Center or Salesforce solution design, including Salesforce Service Cloud, Experience Cloud, Field Service, Revenue Cloud, and/or integrated CCaaS ecosystems
Proven pre-sales experience including discovery leadership, solution mapping, scoping, estimation, and presenting technical and business value to C-level and VP-level stakeholders
Hands-on experience designing end-to-end architectures across requirements, solution blueprinting, user experience, integrations, data models, QA strategy, and go-live readiness
Strong understanding of the full SDLC and program governance
Experience managing cross-functional solution teams including developers, technical architects, business analysts, and QA resources
Strong commercial acumen with experience creating SOWs, Level of Effort estimates, Change Orders, and supporting sales motions
Excellent communication and storytelling skills for executive conversations, architecture whiteboarding, roadmap creation, and decision-making
Travel up to 25% for customer projects and company events

Benefits

Comp & perks

Remote work options
Flexible work culture and schedule
Travel opportunities for certain roles, up to 25%
Company events and town halls
Team celebrations and social events