Salesforce Engagement Manager

NeuraFlash

. Develop, own, and manage customer relationships from a delivery perspective across the NeuraFlash, Part of Accenture portfolio .

Posted 10/8/2026full-timeRemote • CanadaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in consulting, solution architecture, and client-facing leadership, particularly in Salesforce solutions and iterative software development. Proven ability to manage complex customer engagements, drive project delivery, and provide strategic advisory throughout transformation journeys.

Highest-signal resume keywords

Salesforce Solution ArchitectureClient-Facing LeadershipPre-Sales ExperienceProject Delivery ManagementCross-Functional Team Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Solution ArchitectureSalesforce Service CloudSalesforce Experience CloudSalesforce Field ServiceSalesforce Revenue CloudEnd-to-End Architecture DesignSDLC UnderstandingSolution BlueprintingData Model DesignQA Strategy

Soft Skills

Excellent CommunicationStorytelling SkillsStrategic AdvisoryInfluencing Decision-MakingCollaboration

Tools & Technologies

CCaaS EcosystemsProject Management ToolsSalesforce Platforms

Industry Keywords

ConsultingCustomer EngagementTransformation OpportunitiesAccount GrowthEnterprise Delivery Methodology

Tech Stack

Tools & technologies

CloudSDLC

About the role

Key responsibilities & impact

Develop, own, and manage customer relationships from a delivery perspective across the NeuraFlash, Part of Accenture portfolio
Provide oversight and direction to project teams to ensure successful delivery, compliance, quality, and client satisfaction
Serve as an escalation point and drive project or program direction from a product ownership standpoint
Act as a thought leader for customers and identify further transformation opportunities
Participate in customer sales cycles, including rapport building, scope definition, estimates, and staffing needs
Collaborate with Sales to build account growth and expansion plans
Transition customers from sales to project delivery through SOW reviews, role definition, project kickoff, and client onboarding
Ensure appropriate project staffing and manage staffing risks with operations, staffing, and business-unit leadership
Drive internal initiatives involving solution delivery capabilities, enterprise delivery methodology, and reusable assets
Contribute at a leadership level, advocate for the brand, and help the company grow and scale
Travel up to 25% for customer projects and company events

Requirements

What you’ll need

10+ years of consulting experience with a strong blend of solution architecture, pre-sales advisory, and client-facing leadership across iterative software development initiatives
5+ years leading complex customer engagements or solution workstreams of 15+ team members, with direct accountability for solution strategy, technical direction, and stakeholder alignment
5+ years of experience architecting, selling, and delivering Salesforce solutions
Deep expertise in Contact Center or Salesforce solution design, such as Salesforce Service Cloud, Experience Cloud, Field Service, Revenue Cloud, and/or integrated CCaaS ecosystems
Proven pre-sales experience, including discovery leadership, solution mapping, scoping, estimation, and presenting technical and business value to C-level and VP-level stakeholders
Hands-on experience designing end-to-end architectures across requirements, solution blueprinting, user experience, integrations, data models, QA strategy, and go-live readiness
Strong understanding of the full SDLC and program governance
Experience shaping and managing cross-functional solution teams, including developers, technical architects, business analysts, and QA resources
Strong commercial acumen, including creating SOWs, Level of Effort estimates, Change Orders, and supporting sales motions
Excellent communication and storytelling skills, including executive conversations, whiteboarding future-state architectures, roadmap creation, and influencing decision-making
Passion for delivering software solutions and building Salesforce solutions with state-of-the-art technology
Proven ability to work cross-functionally
Ability to serve as a strategic advisor through end-to-end agentic transformation journeys
Expertise in evolving agentic marketplaces, platforms, frameworks, and emerging capabilities
Ability to translate complex AI capabilities into value-aligned recommendations
Ability to identify agentic use cases, assess customer readiness, and prepare adoption strategies
Ability to provide thought leadership on agentic systems

Benefits

Comp & perks

Remote work options
Flexible working arrangements
Travel opportunities with anticipated travel commitment of up to 25%
Company events
Town halls and company meetings
Team celebrations and social events