Technical Architect, AWS

NeuraFlash

. Ensure customer success in building and launching Amazon Connect solutions .

Posted 10/26/2026full-timeRemote • United StatesMid-LevelSenior💰 $87,400 - $266,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building and launching Amazon Connect solutions, integrating various contact center technologies, and leading enterprise-level projects. Proficient in AWS services, contact center architecture, and delivering customer success through effective communication and training.

Highest-signal resume keywords

AWS Cloud ArchitectureContact Center DesignAPI IntegrationCustomer-Facing ExperienceAWS Certifications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PythonJavaC#.NETNode.jsCloudFormationAWS CDKTerraformContact Flow DesignTroubleshooting

Soft Skills

Communication SkillsPresentation SkillsMentoringCustomer EngagementLeadership

Tools & Technologies

Salesforce Service CloudJenkinsGitLab CI/CDCodeDeployWebRTCSIPGenesysCiscoAvayaTwilio

Certifications & Qualifications

AWS Cloud Practitioner CertificationAWS Developer Associate CertificationAWS Solution Architect CertificationSalesforce Certified Administrator

Industry Keywords

Contact Center SolutionsWorkforce ManagementCampaign ManagementAgileScrum

Tech Stack

Tools & technologies

AWSCloudJavaJavaScriptJenkinsNode.jsPythonTerraform.NET

About the role

Key responsibilities & impact

Ensure customer success in building and launching Amazon Connect solutions
Conduct technology assessments and audits to evaluate moving to the AWS Connect CCaaS platform
Facilitate business process reviews to identify customer requirements and processes
Educate customers on AWS value propositions and participate in architectural discussions
Lead customer discovery, build project ROI cases, and deliver ROI presentations and estimates
Translate customer requirements into contact center designs using AWS services and best practices
Oversee and mentor technical teams delivering Salesforce and AWS Cloud solutions on time, within budget, and to quality standards
Liaise between technical teams and business stakeholders
Drive best-practice contact center design throughout solution delivery
Manage project and customer communications
Deliver end-user training and documentation
Lead enterprise-level projects with minimal senior-management direction
Lead vision and strategy discussions with contact center and customer service leadership

Requirements

What you’ll need

Customer-facing contact center experience
Experience building integrations across WFM, CRM, and contact center solutions
Experience with communications protocols and APIs such as WebRTC and SIP
Hands-on scripting/coding experience, such as Python, Java, C#, .NET, or Node.js
Communication and presentation skills with comfort speaking with executives, IT management, and customers
API integration experience
Strong troubleshooting and debugging skills
Experience with CloudFormation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
Ability to understand and document infrastructure requirements and specifications, including resource types, networking, security, and compliance needs
Knowledge of automation tools and frameworks such as Jenkins, GitLab CI/CD, and CodeDeploy
Contact center architecture knowledge
Experience implementing infrastructure as code using AWS CDK and Terraform
Ability to set up monitoring and logging for infrastructure components and perform ongoing maintenance
Experience in technology/software sales, pre-sales, or consulting
Advanced knowledge of AWS services and cloud architecture
Salesforce knowledge and familiarity with Salesforce Service Cloud
Contact center product knowledge of Genesys, Cisco, Avaya, Twilio, or similar platforms
Experience with Workforce Management solutions
Experience working with outbound dialers and campaign management
Knowledge of Agile and Scrum
AWS Cloud Practitioner Certification
AWS Developer Associate Certification or Professional
AWS Solution Architect Certification or Professional
Salesforce Certified Administrator

Benefits

Comp & perks

Remote and in-person work options
Flexible working culture and hours
Travel opportunities, with anticipated travel commitment of up to 25% for certain roles
Collaboration through town halls and company meetings
Team celebrations and social events
Equal employment opportunity and affirmative action employer
Veteran employment opportunities